Call Center Case Manager

ROY R. FREDERICK

**** **** ******, *** **, HOUSTON, TX 77018

713-***-**** *********.*.*@*******.***

**PROFESSIONAL ACCOMPLISHMENTS**

Activus Connect 2020 – 2024. (Remote – Call Center)

Benefits Ambassador – American Airlines

•Inbound and Outbound calls about the status of benefits.

•Pre-retirement and post-retirement education and planning.

•Assist during annual enrollment of benefits for the following year.

•Trained in advising on Medicare-related issues including enrollment.

•Experienced in all aspects of Human resources and employee benefits.

Teleperformance 2016 -2020 (Remote – Call Center)

OnStar Specialist – General Motors (Cadillac, GMC. Chevrolet & Buick)

•First point of contact for each new car sold.

•Registration and information on OnStar Satellite-based services.

•Stolen vehicle recovery specialist working with law enforcement.

•Ninety-eight percent of all vehicles stolen recovered in the first 8 hours.

ROI Solutions Inc. 2014 – 2016 (Remote – Call Center)

Remote Customer Service Agent / Doctor on Demand

•Inbound, outbound, and casework for the “Doctor on Demand” campaign.

•Nationwide coverage of Tele-med service.

•The company was started by Dr. Phil McGraw.

Harmony House, Incorporated 2006 – 2014 (Hybrid Remote)

Client Case Manager & Life Skills Specialist

•Working with the homeless community through a grant from HUD and many donations.

•We are with the client from the move, to guide and monitor each person's success.

•We currently have over two hundred clients that we have housed and are supporting them with weekly contact and meetings.

-Skyline Bakery Corporation, dba Paradise Bakery and Café 1991 - 2005

Owner/Operator

•Built catering sales to 800k in the first two years. Presented business plan and offer to buy the Houston franchise.

•Presented Bank of America with a business plan and forecast to obtain a small business loan. Loan granted and purchase was completed. Sales of more than one million per year.

Education: High School – New Caney, TX 1981 & University of Houston, TX 1981 – 1983

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