Service Representative Customer

Porcha Green

*** ****** ** **********, **, ***** 708-***-**** *.******@*****.***

Objective

Dedicated customer service representative motivated to maintain customer satisfaction.

Proven ability to establish rapport with clients and exceed sales quotas.

Reliable and driven with strong time management and prioritization abilities.

Deescalation skills and behavioral support including physical management.

Education

Western Illinois University

Macomb, IL 2014-2016

Chicago Bulls College Prep

Chicago, IL 2010-2014

Experience

Holy Family Hospital, CNA

Des plaines, IL 07/2023- 09/2023

oEnsuring safety protocols and procedures are carried out properly

oDocumenting information, such as intake and output information, and reporting any behavior, health, or vital changes

oAnswering patient calls, communicating patients questions and concerns to nurse

Stepping stones, Paraprofessional/Educator

Chicago, IL 09/2022- 07/2023

oWork with students with special needs in a classroom setting by providing individualized and group academic and behavioral support

oConsultation and collaboration to collect data and anecdotal information to document students’ academic and behavior progress

oAssisting in social integration while developing strong relationships with students to support their overall development

Amazon, Driver

Chicago, IL 09/2019-09/2022

oDocumented complete and appropriate records regarding packages

oAccomplished a 100% delivery on-time delivery rate with strict time constraints

Chicago Public Schools, Bus Aide

Chicago, IL 01/2019-03/2020

oFacilitated seating arrangements for children

oProvided on-going support to ensure the safety of each child being transported while observing behaviors

First insurance group, Service Representative

Chicago, IL 06/2016-01/2019

oAnswer customers inquiries by phone, chat, or email promptly

oIdentifying customers needs and suggesting appropriate products and services to ensure customer satisfaction

oMonitoring customer records, updating account information, and processing orders

oAdhering to legal and company rules and guidelines

Skills

Efficient Microsoft word and Excel skills

Excellent verbal and written communication skills

Excellent problem solving and interpersonal skills

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