Store Associate Sales Coordinator
Resume:
CINDY
PARKER
*************@*****.***
Stow, OH 44224
Knowledgeable about processing credit card payments, checks, and cash. Experienced in high volume calls in billing and telemarketing. Proven record in customer service and secretarial work. PROFESSIONAL SUMMARY
Leaf Home - Payment Processor
Hudson, OH • 07/2023 - 08/2023
Sherwin-Williams Floor Covering - Sales Coordinator Uniontown, OH • 10/2019 - 04/2020
JC Penney - Store Associate
Akron, OH • 07/2014 - 05/2019
Ebsco Tele Services - Transcriptionist
Akron, OH • 06/2011 - 10/2013
Teleperformance USA - Billing Agent
Akron, OH • 11/2006 - 08/2009
WORK HISTORY
Took incoming calls in the Finance Dept. of Leaf Home for customers in the United States and Canada in regard to new installation of gutters and/ or service calls and recorded their credit card information.
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My duties as a Sales Coordinator included calling commercial accounts in regard to their floor covering needs, set up floor installer orders, filed purchase orders, matched up pick lists with original order. Took incoming calls.
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Assisted customers with their product selection, operated cash register, took online orders, answered phones, opened JC Penney charge accounts and was Number One Store Associate in opening the most JCP credit cards in January, 2019.
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Transcribed audio files from market research as customers were asked to rate their experience with home improvement contractors.
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These transcripts were published in Best Pick Reports and Home Reports.
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As a billing agent was responsible in assisting customers with their Cox Communication cable account, took payments, adjusted cable, internet, and telephone services, and drop-shipped cable equipment.
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SKILLS
• Front desk
• CRM software
• Administrative experience
• Microsoft Office
The University of Akron
Akron, OH • 08/1986
Certificate in Word Processing
Successfully completed the two year
credited Word Processing Certificate
from The University of Akron, Akron,
OH.
EDUCATION
Driver's License
CERTIFICATIONS
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