Service Representative Customer
Resume:
Adam Van Dyke
********@*****.***
Aurora, IL 60502
Professional Summary:
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Skills:
● Quick Thinker
● Team Player
● Understanding of new technology
● Works well under pressure
● Works well with customers
● Always willing to learn and take on new tasks
Experience:
Customer Service Representative, Shars Tool, Sep 22’ - Current, St. Charles
● Resolved customer inquiries, complaints, and issues providing insightful solutions.
● Answered inbound calls/emails with various needs and questions.
● Offered products and services to help better the customer in their current job/task.
● Addressed customer concerns and complaints in a timely manner.
● Handle Freight pick up scheduling.
● Handle all online customer issues.
Customer Service Representative, Best Buy, Aug 16’ - June 20’
● Handling money out in the morning and putting it away at night, in the morning would also balance all registers.
● Handle returns/exchanges.
● De-escalated customer complaints.
● Offered products and services that best fit the customers needs. Sales Rep, Verizon, Nov 20’ - April 21’
● Sell phones, tablets, misc accessories, and services
● Handle client accounts with any questions or concerns. Education:
HIgh School Diploma, Metea Valley High School, May 2017 Languages: English, Native
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