Customer Service Data Entry
Resume:
SHOAN C. LODGE
************@*****.***
CHARACTER AND SKILLS THAT I OFFER YOUR ORGANIZATIONS Team Player Excellent Written and Oral Communication Skills Exceptional Customer Service Knowledge of Apple/Mac iOS Systems One Minute Manager Seminar Training Transaction Payment Form Verifications Computer and Cash Register Experience Knowledge of High-End Retail Goods Problem Solving and Conflict Resolution Skills Office Clerical Skills Capable of working Independently and Able to take Initiative EMPLOYMENT HISTORY
New Orleans Original Daiquiris, New Orleans, LA April 2023 – Present Bartender: Duties include:
• Interacting with the public while taking orders
• Following recipes for mixing drinks
• Work cash register with cash and credit transactions. Best Crowd Control, New Orleans, LA October 2022 – Present Event Supervisor: Duties include:
• Assigning workers to job posts during Superdome Events
• Scheduling breaktimes for staff
• Provide instructional training for various staff positions. Saks Fifth Ave, New Orleans, LA July 2018 – January 2022 Style Advisor/Luxury Goods: Duties included:
• Assisting clients with designer handbag style selections
• Data entry for credit applications
• Style consultations with clients for clothing outfits
• Worked cash register with cash and credit transactions
• Participated in loss prevention operations
• Built individual client list for styling consultations. Harrah’s Casino, New Orleans, LA January 2015 – December 2017 Dual Rate/Supervisor: Duties included:
• Supervised gaming tables and dealer procedures
• Tracked players buy-ins and betting strategies
• Conducted multiple cash transactions following Federal regulations
• Performed Table fills, issued of markers and comps Avalon at Royal Oaks, Houston, TX January 2014 – January 2015 Office Worker: Duties included:
• Answered office telephones and taking messages
• Filing and kept the office organized
• Submitted daily work order to the maintenance department
• Leased apartments
• Provided ongoing administrative support to senior executives, Driving organizational success through the management of daily operations and special projects.
• Managed executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
• Composed and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
• Planned, coordinated, and finalized details for travel arrangements and business development events
• Spearheaded training and development programs for new employees
• Served as primary point of contact for an average of 30 incoming phone calls per day, addressing inquires and resolving concerns David’s Bridal, Houston, TX October 2008 – January 2015 Bridal Stylist (Circle of Excellence 2009 and 2014): Duties included:
• Made appointments for dress fittings and alterations
• Held style consults with bride, bridesmaids, mother of the bride and mother of the groom
• Helped make style-related decisions on dresses and accessories for weddings Belle of Baton Rouge/Argosy Casino, Baton Rouge, LA October 1994 – May 2006 Dual Rate/Supervisor: Duties Included:
• Supervised game tables and dealer procedures
• Tracked players buy-ins and betting strategies
• Conducted multiple cash transactions following Federal regulations
• Performed Table fills, issued of markers and comps EDUCATION
JOB1 Business and Career Solutions Center New Orleans, LA STRIVE CORE READINESS TRAINING Certificate Graduated 2018 Louisiana State University Baton Rouge, LA
Bachelor’s of Science Degree: Apparel Design/Minor in Theater Graduated 2001 John F. Kennedy Senior High School New Orleans, LA High School Diploma (College Prep Courses) Graduated 1985 CERTIFICATIONS AND AWARDS
• Gaming Badges for Louisiana and Mississippi
• Games: Roulette, Blackjack, Pai Gow, Mini Bacc, Stud Poker, etc.
• Transportation Worker Identification Credentials (TWIC) Certification
• OSHA Basic Safety Training
• Gulf Coast Safety Council – ARSC Reciprocal Courses Basic Plus
• One Minute Manager Seminar Training Certificate
• David’s Bridal Circle of Excellence Award
• Team Leader and Employee of the Month Awards (several times in 10 years)
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