Operations Manager Forklift Operators

MARK ERDMANN

209-***-**** • ****.**********@*****.*** • Middleton,ID

OPERATIONS LEADER

A strong, knowledgeable leader with 20+ years of distribution and retail experience. Consistently creates a clean, productive, positive setting where employees can excel and achieve common goals. Highly capable, people-focused and committed to superior quality, optimal performance and maximum corporate profitability. Career Strengths

Strong Work Ethic

Coaching and Mentoring

PROBLEM SOLVER

Team Builder

Service oriented

Action Oriented

Professional History

Shift Operations Manager, YRC Freight, Tracy, CA – August 2020 - December 2023 Managed all Distribution Center Operations as it pertained to inbound unloading and outbound loading of 28 and 53 foot trailers utilizing propane material handling equipment in a 200 door facility.

Effectively trained and mentored supervisors to assist sales/support teams by maximizing the productivity of 40 forklift operators to handle freight in the safest and most efficient manner possible.

Maintained safety and operational compliance training for 3 salaried supervisors and 20 hourly personnel.

Implemented safety procedures to reduce accidents from 14 to 7 while strengthening employee engagement.

Consistently met or exceeded company load factor goals by 4% averaging 31,000 pounds versus a goal of 29,700.

City Operations Manager, YRC Freight, Tracy, CA – August 2009 - August 2020 Developed and implemented strategies to safely deliver and pickup over 600 shipments each day.

Provided daily safety and operational feedback to 31 CDL drivers and 15 forklift operators.

Achievements include: BPT>10, productivity up 19%, missed appointments down 75%.

Successfully trained and mentored 4 dispatchers to efficiently and safely monitor the performance of up to 40 Class A drivers.

Using proprietary software successfully forecasted and planned up to 40 routes per day to ensure all routes could be safely completed while meeting or exceeding customer expectations.

Achievements include: productivity up 14%, on-time deliveries up from 92% to 96% and perfect invoices up from 88% to 99%.

Dock Supervisor, Roadway, Stockton CA – October 1996 – August 2009

Energetically supervised 15 hourly associates to safely and efficiently exceed company goals by 1.2 cases per hour (4.2 actual vs. 3.0 plan).

Performed daily safety observations of all associates to either thank those who operated safely or correct any unsafe behavior.

Provided daily pre-shift meetings to cover important company announcements and individual anniversaries, always ending with a message or demonstration involving safety. Education & Training

Certificates, “Preventing a Harassment-Free Workplace” & Code of Business Conduct and Ethics – 2023

Certificates, YRC Safety “Train the Trainer” program – 2020

Bachelor of Business Administration –St. Norbert College, De Pere WS, 1992

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