Customer Service Agent

Christiana Sorensen

512-***-**** cellular • *******************@*****.*********:**.*******@*****.***

CAREER PROGRESSION AND EXPERIENCE:

HEB, (Nutty Brown) Austin, TX - Produce Department: Stocker

June 2023 – Present

Sort and stock produce items on grocery store shelves

Maintain a clean, neat, and customer-ready area

Assist follow associates as needed throughout the store

Maintain accurate log sheet of daily moves, scanning inventory and counting accurately

Babysitter-Austin, TX

August 2016 – Present

Care for children from infancy through childhood

Provide educational stimulation, including literacy, numeracy, art, music, physical activities

Responsible for emotional development, including conflict resolution, stress and anger management, interpersonal relationships and communication

Utilize multi-tasking, time management, and prioritization skills

Austin- Bergstrom International Airport, Austin, TX – Customer Service Agent with Southwest Airlines

March 2023 – April 2023

Assisted customers to check into their flights and check baggage

Verified travel documents and provided boarding passes

Wimberley Cafe, Wimberley, TX - Busser/Driver and Hostess

March 2023 -June 2023

Cleaned tables

Delivered orders to customers’ homes

Seated costumers and delivered orders to their tables

HEB, Dripping Springs, TX - Curbside: Personal Shopper

September 2021-February 2023

Accurately selected, bagged and staged grocery orders for customers

Assisted with the collection and loading of customers’ pick-up and delivery orders

Provided curbside delivery of grocery orders

Ledgestone Senior Living/Memory Care, Austin, TX - Caregiver

January 2019 - August 2019

Assisted residents with bathing, and grooming, and other activities of daily living

Provided meals and laundry management services

VOLUNTEER WORK:

Acteens

Service projects, fundraising, meal preparation, and relationship building

SKILLS:

Communicates clearly and positively with team members, management, and customers.

Appropriately and effectively handles conflict resolution.

Easily adaptable to change.

EDUCATION:

Dripping Springs High School – Graduated class of 2018

Planning to attend ACC Nursing School - Fall of 2024

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