Customer Service Marketing Research

Eduardo Gonzalez Rivera

Poway CA, *****, 619-***-****, ********@*****.***

EDUCATION

Fowler College of Business, San Diego State University, San Diego, CA 08/2021-05/2024

Bachelor of Science in Business Administration

Major: Marketing

Relevant Coursework: Statistical Analysis, Consumer Behavior, Marketing Research, Strategic Marketing Management, Internet/Interactive Marketing

WORK EXPERIENCE

Del Mar Fairgrounds, Del Mar, CA 06/2023-07/2023

Parking Cashier

●Explained and calculated parking charges, collected fees from customers, and responded to customer inquiries

●Provided directions to customers to various locations on the fairgrounds

●Promoted and provided upcoming event details to guests who inquired

●Directed motorists to parking areas or parking spaces, using hand signals or flashlights as necessary

●Ensured all guests and patrons followed rules and policies regarding parking

Ralphs Grocery, San Diego, CA 01/2021-01/2022

Courtesy Clerk

●Provided excellent customer service to all guests and assisted customers with finding products of their choice

●Bagged items into the grocery bags and put them in shopping cart for patrons

●Offered customers carry-out service at the completion of transactions

●Stocked shelves, sorted and reshelved returned items, and marked prices on items

●Directed and provided information to truck delivery personnel on where items should stored in preparation for the next shift

●Kept store clean to ensure an organized and positive experience for all customers

●During closing shifts, ensured all trash was taken out and prepared the store for the next business day

Rubio’s Restaurant, Inc., San Diego, CA 10/2019-2/2020

Cashier

●Communicated with customers regarding orders, comments, and complaints

●Requested and recorded customer orders, and computed bills, using cash registers and POS System

●Set up dining areas for meals, and clear them following meals

●Replenished condiments and utensils at serving stations

●Cleaned and organized eating, service, and kitchen areas

ACADEMIC PROJECTS

Marketing Research, SDSU 01/2023-05/2023

Research project

●Conducted research and created a report on the Superbowl commercials to analyze why specific commercial received more viewership than other commercials.

Team Project, SDSU 01/2023-05/2023

Retailer analysis

●As a team, analyzed a company called ALDI, Inc. to brainstorm and provide solutions to business setbacks that the company was facing.

●Created a report and provided it to the client to outline and showcase findings.

SKILLS & QUALIFICATIONS

●Excellent customer service skills

●Proficiency using Final Cut Pro X, Canva, and Photoshop

●Proficiency un using social media apps, including Instagram, Tik Tok, YouTube

●Strong interpersonal and written communication skills

Contact this candidate