Property Manager Management
Resume:
Shantelle Anderson
Tulsa, OK *****
*************@*****.***
Talented Property Manager, adept in customer relations, sales, collections, and property management. I have a demonstrated track record of low delinquency, high NOI, staying within the budget and making sure my team and I work together to make and keep our residents happy. Prepared to offer expertise to dynamic, fast-paced position with opportunity to make lasting impacts on company success.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
The Michaels Organization - Tulsa, OK
August 2023 to Present
I manage an LIHTC, multi family, and senior living property. Conducting tenant interviews and credit checks. Budget planning and management. Setting rental rates, and enforcing lease agreements. Tenant complaints are handled, and vacated units are inspected. Contracting and supervising maintenance and repair work. Rent collection, late payment resolution, and operating expense management. Keeping track of income, expenses, signed leases, complaints, and maintenance, among other things. Creating financial performance reports for properties. Terminating leases and bringing eviction proceedings against tenants.
Property Manager
Gateway Property Management - Guthrie, OK
February 2023 to August 2023
I manage LIHTC senior living properties.Conducting tenant interviews and credit checks. Budget planning and management. Setting rental rates, and enforcing lease agreements. Tenant complaints are handled, and vacated units are inspected. Contracting and supervising maintenance and repair work. Rent collection, late payment resolution, and operating expense management. Keeping track of income, expenses, signed leases, complaints, and maintenance, among other things. Creating financial performance reports for properties. Terminating leases and bringing eviction proceedings against tenants.
Property Manager
Vesta Property Services - Tulsa, OK
May 2022 to September 2022
Conducting tenant interviews and credit checks. Budget planning and management. Setting rental rates, and enforcing lease agreements. Tenant complaints are handled, and vacated units are inspected. Contracting and supervising maintenance and repair work. Rent collection, late payment resolution, and operating expense management. Keeping track of income, expenses, signed leases, complaints, and maintenance, among other things. Creating financial performance reports for properties. Terminating leases and bringing eviction proceedings against tenants. Property Manager
Winfield Property Management - Tulsa, OK
May 2021 to May 2022
Conducting tenant interviews and credit checks. Budget planning and management. Setting rental rates, and enforcing lease agreements. Tenant complaints are handled, and vacated units are inspected. Contracting and supervising maintenance and repair work. Rent collection, late payment resolution, and operating expense management. Keeping track of income, expenses, signed leases, complaints, and maintenance, among other things. Creating financial performance reports for properties. Terminating leases and bringing eviction proceedings against tenants. Assistant Property Manager
Trilogy Property Management - Owasso, OK
January 2020 to November 2020
Since I have been working with Trilogy as Assistant Property Manager, our property has collected more rent income, as well as past residents move out balance's, in the whole 4 years that Trilogy has had this property.
Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants.
Addressing and resolving residents' questions, concerns, and complaints in a timely manner. Processing applications, conducting credit checks, and negotiating contracts. Inspecting property conditions and coordinating maintenance activities. Managing budgets, accounts, rent collections, and tenant notices. Creating and distributing marketing materials to attract new tenants. Maintaining organized and updated resident files and records. Reporting any problems or issues to the property manager. Leasing Professional
Timberland Partners - Tulsa, OK
July 2019 to January 2020
Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.
Examining properties and informing maintenance staff of issues. Advertising available properties and conducting property tours as part of marketing activities. Screening prospective tenants to ensure they meet eligibility requirements. Completing lease applications and assisting with verification of application information. Informing prospective tenants of results.
Inspecting properties when tenants take occupation and vacate. Liaising with tenants to provide information and address their complaints and concerns. Maintaining and storing documentation effectively. Accepting rent payments, security deposits and other applicable fees. Assistant Property Manager
Case and Associates - Tulsa, OK
July 2016 to December 2018
Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants.
Addressing and resolving residents' questions, concerns, and complaints in a timely manner. Processing applications, conducting credit checks, and negotiating contracts. Inspecting property conditions and coordinating maintenance activities. Managing budgets, accounts, rent collections, and tenant notices. Creating and distributing marketing materials to attract new tenants. Maintaining organized and updated resident files and records. Reporting any problems or issues to the property manager. Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.
Examining properties and informing maintenance staff of issues. Advertising available properties and conducting property tours as part of marketing activities. Screening prospective tenants to ensure they meet eligibility requirements. Completing lease applications and assisting with verification of application information. Informing prospective tenants of results.
Inspecting properties when tenants take occupation and vacate. Liaising with tenants to provide information and address their complaints and concerns. Maintaining and storing documentation effectively. Accepting rent payments, security deposits and other applicable fees. Education
High School Diploma
Broken Arrow, OK
August 1992 to May 1994
Skills
• Collection Management (5 years)
• Strong customer service skills. (10+ years)
• Excellent communication and interpersonal (10+ years)
• Skilled in time management and the ability to skills. (10+ years)
• prioritize tasks. (10+ years)
• Detail oriented and highly organized. (10+ years)
• Excellent critical thinking and problem- solving skills. (10+ years)
• Account Management (6 years)
• Fair Housing Regulations (10+ years)
• Property Leasing (10+ years)
• Yardi (6 years)
• Property Management (10+ years)
• Office Management (6 years)
• Accounting (5 years)
• Microsoft Outlook (10+ years)
• Contract Negotiation
• Budgeting (2 years)
• Bookkeeping
• Microsoft Excel (5 years)
• English
• Microsoft Word (10+ years)
• Accounts Receivable (10+ years)
• Financial Report Writing
• Office experience (10+ years)
• Office manager experience (10+ years)
• General Ledger Accounting (10+ years)
• Marketing
• Communication skills
• Time management
• Microsoft Office
• LIHTC
Assessments
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Written communication — Proficient
March 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Administrative support professional fit — Proficient November 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
February 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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