Customer Service Account Management
Resume:
Personal Info
Jurupa Valley, 92509,
United States of America
***.*******@*****.***
Skills
account management
administrative
Cargo
client relationship
management
Consulting
customer satisfaction
customer service
Excel spreadsheets
Expertise in Excel
freight
freight forwarder
freight forwarding
Leadership
leading teams
logistics
onboarding
operational e ciency.
operational excellence
operations management
sales
service quality
strategic partnership
team management
Priscila Fay
Arzadon
Johnson
Accomplished logistics and freight forwarding professional with extensive experience in
operations management, sales, and strategic partnership engagement. Proven track
record of driving growth, operational excellence, and customer satisfaction across
various roles. Adept at leading teams, managing key accounts, and developing e ective
transportation solutions tailored to client needs. Summary
Work Experience
Manager, Partner Engagement, Pegasus Logistics Group October 2022 - March 2024
● Represented Pegasus during visits to Partners/Vendors to foster and maintain business relationships.
● Created, updated, and implemented work instructions and processes for the department.
● Reviewed and negotiated SLAs and Co-Broker Agreements with Vendor Partners.
● Managed the Partner Engagement team, focusing on service quality and partner performance.
● Led onboarding and vetting activities, facilitating corrective and preventative
actions.
● Supported the Solutions team in vendor selection for RFP/RFQs and operations implementation.
Western Regional Solutions Manager, Pegasus Logistics Group
December 2019 - October 2022
● Assisted Sales in securing medium to high revenue deals, focusing on client needs and solutions.
● Contributed to RFP/RFQ creation and responses, ensuring competitive o erings.
● Conducted QBRs, created SOPs, and trained operations sta on new account management.
Owner, SureFire Consulting, LLC
transportation
vendor selection
Word
Languages
English
April 2005 - December 2010
● Co-founded a domestic freight forwarder, leading strategy, operations, and growth.
● Secured TSA certi cation and negotiated carrier rates, enhancing operational e ciency.
● Managed expansions into Los Angeles, Riverside, CA, and Honolulu, HI, overseeing diverse teams.
Franchise Owner, Exfreight Zeta Inc, CA & HI
December 2010 - March 2013
Successfully managed the daily operations of a franchise location, operational and customer service strategy and execution.
Early Career, Allstate's World Cargo & Service By Air 1999 - 2005
Progressed from administrative roles to sales and
operations, engaging directly
with clients and contributing to sales and operational goals at Allstates World
Cargo and Service By Air.
Education
Artesia High School
El Camino College
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