Direct Support Customer Service
Resume:
Karla Christian
Martinsville, IN
****************@*****.***
graduate from Kaplan College Southeast, seeking a full-time position that will utilize my skills, while allowing room for advancement. Caring, loyal, dependable follow directions well. Authorized to work in the US for any employer
Work Experience
Direct Support Professional (DSP)
Sycamore Services-Danville, IN
August 2022 to July 2023
Direct Support Professional, maintaining confidentiality, assisting with grocery shopping First Aid
preparing meals. CPR
medication administration Assisting
getting to know each consumer individually.
Variance Coordinator
State Of Indiana-Fire And Building Safety-Indianapolis, IN September 2019 to January 2022
• Assist at all meetings taking notes a Monthly and a weekly.
• Customer Service
• keeps track of the progress for each variance filed.
• Sending out all letters for the commission decisions once a week as well as once a month
• Made all Meeting invites for the weekly team meetings
• Answered all calls for variance related questions assisting them.
• Helping customers fill out a variance application step by step
• Keeping track on a spread sheet of each and every variance as well as all information.
• Commission final action letter report-reporting all final action letters sent for the month
• Post all fees that are paid for variance applications.
• Refunds for any customer due after making sure the team agrees.
• Following up with emails/refunds/Voicemail
• Monitor my emails as well as one for variance questions as well as uploading any documents to the correct variance in the system.
Receptionist /Front Office
State of Indiana-State Fire Marshalls Office-Indianapolis, IN June 2018 to September 2019
-Assist walk in customers with the department they arrived to visit
-Answered all incoming calls for the Indiana department of Homeland Security
-Transferred or emailed all calls to the necessary employee/Department
-Assisted in other areas when needed
Administrative Assistant - Receptionist /Front Office Best Choice Products-Plainfield, IN
July 2017 to June 2018
• Greeting customers at the front desk
• Accounts Payable/coding and processing, month end report and budgeting,
• Supplying Warehouse with operational supplies
• Assist with Human Resources functions: payroll, time/tracking, FMLA
• Receive and Distribute all Mail
• Other duties as needed
• Assisted production as needed due to willing being a team player and cross train. Admin Assistant to the General Manager
Gordmans Distribution Center-Clayton, IN
July 2015 to May 2017
• Greeting customers at the front desk
• Accounts Payable/coding and processing, month end report and budgeting,
• Supplying Warehouse with operational supplies
• Assist with Human Resources functions: payroll, time/tracking, FMLA
• Receive and Distribute all Mail
• Other duties as needed
• Worked on the warehouse floor processing before was promoted to assisting the GM, I also assisted production on the floor as needed and when work was complete early. Customer Service
Frabergs IGA
August 2012 to July 2015
- Maintain grounds
- Stock shelves
- Fill propane tanks
- Clean/organize
McDonalds-Naples, FL
February 2010 to February 2012
- Managing money
- Clean/organize between customers
- Drive thru window
White Castle-Plainfield, IN
November 2009 to February 2010
- Fry cook
- Clean/organize, prep, restock
- Cashier/drive thru window
Kroger-Plainfield, IN
February 2008 to February 2010
- Cashier
- Clean/organize cashier stations
Homemaker
- June 2005 to February 2008
Pep Boys-Plainfield, IN
September 1999 to June 2005
Pick/Pack
- Stock
- Clean
- Inventory Control
- Lead/Assistant supervisor, job duties included auditing the picked orders, write up's, assist fellow employees with any questions or concerns.
Lead Stocker
Education
Some college in Medical Assistant
Kaplan College - Indianapolis, IN
February 2013 to September 2014
High school diploma or GED
Martinsville High School - Martinsville, IN
August 1994 to May 1999
Skills
• Human resources (Less than 1 year)
• Organizational skills (10+ years)
• Warehouse experience (10+ years)
• Picking & packing (10+ years)
• Cooking (10+ years)
• Customer service (10+ years)
• Office experience (10+ years)
• Inventory control (6 years)
• Administrative experience (7 years)
• Accounts payable (4 years)
• Budgeting (2 years)
• Cashiering (10+ years)
• Front desk (10+ years)
• Payroll (1 year)
• Stocking (6 years)
• Medical records (4 years)
• Databases (10+ years)
• Filing (10+ years)
• Communication skills (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Office (10+ years)
• Experience Administering Injections (2 years)
• EMR Systems (2 years)
• Phlebotomy (1 year)
• Patient Care
• Vital Signs
• Venipuncture
• Laboratory Experience
• Microsoft Outlook (10+ years)
• Meal Preparation
• Laundry
• Medical Office Experience
• Hospital Experience
• Clerical Experience
• Triage
• Caregiving
• Insurance Verification
• Front desk
• Guest services
• Medical terminology
• Customer service
• Cash handling
• EMR systems
• Vital signs
• Accounts payable
• Payroll
• Clerical experience
• Cash register
• Laboratory experience
• Medical administrative support
• Data entry
• Typing
• Medical receptionist
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• Communication skills
• Medical records
• Human resources
• Hospitality
• Hospital experience
• Phlebotomy
• Budgeting
• Databases
Certifications and Licenses
Medical Assistant
Present
First Aid Certification
o you enjoy helping others? Making a difference in the lives of others around you? Sycamore Services has been assisting individuals with disabilities for over 60 years. Come join our team and make a difference in your life and the lives of others around you. As a Direct Support Professional, the sky is the limit, one day you may be out in the community, going to the movies, assisting with grocery shopping, and preparing meals. We offer flexible schedules, paid training, tuition reimbursement, and employee loans. Becoming a DSP offers valuable life-changing skills, such as CPR and first aid, medication administration, and the feeling of making a difference in others' lives. The ultimate goal would be to help assist a consumer until they are completely independent, and knowing you helped achieve this goal is the ultimate reward.
CPR Certification
August 2029
Driver's License
Contact this candidate