Code 10 Client Service
Resume:
RESUMÉ
Sindiswa Tembisa Ratsebe
Nedbank Risk & Compliance Monitoring Specialist
******@*******.**.**
PERSONAL DETAILS
First Names : Sindiswa
Surname : Tembisa Ratsebe
Date of Birth : 28 March 1981
Identity Number : 810-***-**** 084
Gender : Female
Nationality : South African
Home Language : IsiXhosa
Health : Good
Marital Status : Married
Dependants : 3
Religion : Christian
Drivers Licence : Code 10
Email Address : ******@*******.***.**
Postal Address : 69A Vry Street
: STANDERTON
: 2430
Contact Numbers : 1. 076*******
: 2. 076-*******
LANGUAGE PROFICIENCY
LANGUAGE
SPEAK
READ
WRITE
English
Fluent
Excellent
Excellent
Afrikaans
Good
Good
Good
Sesotho
Fluent
Excellent
Excellent
IsiXhosa
Fluent
Excellent
Excellent
IsiZulu
Good
Good
Good
EDUCATION BACKGROUND
School Attended : Bishop Demond Christian School
Highest Standard Passed : 10 (National Senior Certificate)
Year Obtained : 1998
Subjects Passed: English, Afrikaans, Biology, Business Economics, Mathematics and Accounting
School Attended : Bloemfontein College (N4 & N5 Financial
Accounting Certificate)
Year Obtained : 1999
Subjects Passed : Computerised Financial System
Financial Accounting
Entrepreneurship
Management Communication
1.Tertiary : UNISA
Year : 2018- 2019
Course : Certificate in Economic and Management Science
2.Course completed : Regulatory Examination (RE1) 2013
Internal course : Internal Audits course with University of
Pretoria
3.Tertiary : Chartall Business College
Course : Certificate in Banking (NQL 5) achieved
Year : 2019
4.Tertiary : Chartall Business College
Course : Certificate of Completion (skill programme)
Year : 2020 February
WORK EXPERIENCE
Company : Nedbank Bank (2006 – Current)
1.Position : Teller/ Enquiry
Period : 2006 October to 2007 June
Duties : Provide client service, ensuring internal practices are met, balance and secure branch stock holdings and ATM balancing
2.Position : Team leader sales
Period : 2007 July to 2008 June
Duties : Create a client service culture, drive needs base : sales, ensure productivity and participation
: adhered by sales team and ensuring clients’ needs are met as required by Fais regulations.
3.Position : Branch Manager
Period : July 2009 to November 2009
Duties : Meet business objectives and increase revenue,
: meet financial targets, mitigate operational and reputational risk, support sales staff by means of coaching on all products including, long term and short-term investments/insurances.
4.Position : Branch Support Manager
Period : December 2009 to February 2017
Duties : Mitigate Risk by conducting internal audits and
Coaching branch managers.
5.Position : Risk & Compliance Specialist/Operational Risk Officer
Position : 2017 February to June 2020
Duties : Monitor and conduct internal audits.
Ensure efficient and optimum resolution of complaints through investigation and communication with internal and external vendors.
Ensure compliance with changes in regulation for Short term insurances are adhered.
Provide input and liaise with clients, institutions managers and staff to resolved clients complaints effectively (in line with Treating clients fairly legislation)
Facilitate short term insurance monthly complaints resolution committee meetings.
Live Nedbank values, to maintain a professional image of our organisation as well as creating a customer friendly environment.
Audits branches independently and objectively
Mitigate Risk in regional level, train and support Nedbank employees on all products.
Supervise new Branch Managers (According to Fais regulation)
6.Position : Manager Risk and Support Manager (Cash Ops)
Period : July 2020 to date
Duties : Process development and enhancements, conduct audits, trainings and entire Cash Operations Support Management.
LEADERSHIP POSITIONS HELD
Team Leader Position at Nedbank
Outlet Support manager (Nedbank)
Branch Support Manager (Nedbank)
Risk & Compliance Specialist (Nedbank)
DATABASE PLATFORMS
Banking Platform (Nedbank System), Intranet
Internet, Ms Word, Excel, Power Point, Outlook.
ADVANCED SKILLS
Creativity, Innovation, Digital Readiness, Adaptability, Critical Thinking, Change Resilience, Service Orientation, Cognitive Flexibility and Co-ordinating with others
REFERENCES
Name : Yriot Reddy
Position : Nedbank Operations Manager
Cell : 084-***-****
Name : Razien Dangor
Position : Head of Channel Collaboration
Cell : 082-***-****
DECLARATION
I Sindiswa Tembisa- Ratsebe hereby solemnly declare that the above information is correct and true in every respect.
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