Customer Service Representative
Resume:
Danielle Justice
*********@*****.***
Seasoned Patient Service Representative with 12 years of experience in healthcare and customer service, currently excelling at Piedmont Orthopedics by OrthoAtlanta. Skilled in insurance verification, referrals, and scheduling, with proficiency in Epic System. Seeking to leverage patient care expertise and strong communication skills as a Patient Care
Rep.
Work Experience
Patient Service Representative
Piedmont Orthopedics by OrthoAtlanta-Macon, GA
January 2023 to Present
• Facilitate patient check-in and check-out processes, ensuring a seamless experience.
• Manage both inbound and outbound calls with a focus on providing exemplary customer service.
• Perform insurance verifications and coordinate referrals, alongside proficient use of the Epic System for effective scheduling.
Medical Assistant Technician
Pediatric Convenient-Kathleen, GA
June 2022 to January 2023
• Provided patient care by administering injections, obtaining blood samples, and preparing patients for examinations, ensuring comfort and safety during procedures.
• Maintained accurate medical records through meticulous data entry and recording of vital signs, contributing to the clinic's operational efficiency.
• Supported diagnostic and treatment activities by collecting laboratory specimens, performing basic tests, and educating patients on medication and dietary protocols. Call Center Representative
Ambrose Pediatric Dentistry-Warner Robins, GA
June 2020 to June 2022
• Addressed customer inquiries and resolved complaints, ensuring high levels of satisfaction and providing comprehensive service and product information.
• Utilized various resources to gather information and facilitate informed responses to customer questions.
• Managed the processing of customer forms, orders, and applications, maintaining accuracy and timely completion.
• Documented call details and maintained CRM updates, ensuring accurate tracking of customer interactions and follow-up actions.
Assistant Manager
Jimmy Jazz-Macon, GA
July 2011 to August 2020
• Provided comprehensive customer service, addressing inquiries and resolving complaints to ensure customer satisfaction.
• Managed merchandise, including stock maintenance and the creation of visually appealing displays, to enhance the shopping experience.
• Supported promotional campaigns by collaborating with the marketing team, contributing to an increase in store sales.
• Conducted sales transactions, proficiently operating cash registers and processing returns and exchanges.
• Monitored inventory levels and executed store opening procedures to facilitate smooth daily operations. Work From Home Customer Service Representative
Alorica Calling Center
May 2017 to June 2020
• Addressed and resolved customer inquiries by providing accurate and complete information, fostering trust and relationship building.
• Achieved personal and team sales goals by effectively identifying customer needs and generating leads.
• Efficiently managed customer complaints, ensuring timely solutions and maintaining detailed records of interactions and transactions.
Clinical Technician II/Unit Secretary
Atrium Health
March 2016 to December 2017
• Ensured the cleanliness and sterilization of laboratory equipment and glassware, adhering to strict hygiene standards to maintain a safe and sanitary work environment.
• Performed venipuncture, finger sticks, and heel sticks to collect blood specimens, following proper storage and labeling protocols to ensure specimen integrity for analysis.
• Conducted specimen preparation and analysis using both manual and automated equipment, maintained accurate test records, and communicated results while upholding patient confidentiality and compliance with regulatory requirements.
Education
High School diploma
E.Lucas Academy -High School
2014
Skills
• Medical Terminology
• Experience Administering Injections
• Laboratory Experience
• EMR Systems
• Laboratory Procedures
• Epic system (3 years)
• Computer skills
• HIPAA
Certifications and Licenses
BLS Certification
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