Data Analysis Customer Service

Katherine M. Rice

**** **** ******* *******, ******, GA., 30518 • 832-***-**** • ******@*****.***

Professional Summary

Accomplished professional experienced in problem solving techniques and making critical decisions in high stress situations.

A motivated team player with the ability to work independently and in a collaborative environment.

SKILLS

Microsoft Office American Red Cross Shelter Mgmt/Disaster Svcs CPR Certified on 7/27/2023

Hazwoper 40 Hour Certification Animal Response Certification

FEMA ICS-100,300,700 & 880B Homeland Security WMD/Nuclear Disaster Certification

HAM Radio Certification Ground and Search Certification

KEY ASSETS

·Maintained High Volume Sales Accounts

·Developed Safety Program to reduce safety risks.

·Team Leadership and Development

·Led company safety and security initiatives to increase compliance and efficiency.

·Streamline and increase inventory levels based on quarterly sales reviews and thorough data analysis.

·Communication with Federal Agencies

·Conflict and Issue Resolution

·Risk Assessments & Data Analysis

CAREER EXPERIENCE

Home Depot Las Vegas, NV.

Hardware Sales Associate November 2019 – September 2023 & October 2023 – Present (Leave of Absence)

·Customer Service including answering product and service questions, merchandise assistance and promotional items.

·Communication with sales associates and management.

·Monitor sales floor and merchandise displays.

·Executed the building and securing of product displays and the placement of point of sales materials.

Columbia Southern University Orange Beach, AL.

Full time student December 2018 – December 2020

Master’s Degree in Science: Emergency Management

Member of the National Society of Leadership and Success - GPA 4.0

Allegiant Air Las Vegas, NV.

Safety & Security Intern May 2018 – November 2018

·Instrumental in implementing company safety and security initiatives to increase compliance, efficiency and adherence

to goals and objectives.

·Responsible for processing and coordinating safety communications and responses.

·Assisted with security data processing, investigations and communications with federal agencies.

·Worked with Quality Assurance Managers and IEP to perform audits and evaluations relevant to airline operations.

·Assisted the Manager od Flight Safety with Flight Operations Line Observation Safety Assessment (LOSA) activities and

airport risk assessments.

·Worked collectively with multiple departmental teams to perform data analysis, investigations and safety promotion

activities.

Columbian Southern University Orange Beach, AL.

Full time student March 2013 – May 2018

Bachelor of Science: Occupational Safety & Health/Fire Science

Member of the National Society of Leadership and Success - GPA 4.0

Frito Lay Houston, TX.

Route Sales Manager February 1989 – February 2013

·Developed and constructed strong relationships with high volume accounts.

·Guided consumers towards marketing opportunities to increase profit margins.

·Increased sales volume by executing consumer promotions.

·Initiated new techniques to exceed sales goals by influencing consumer spending.

·Developed the Safety Strip Program for the drivers and the delivery trucks to reduce slips, trips and falls by 90%.

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