Customer Service Rep

Katherine Mascorro

**********@*****.***

Chicago, IL 60608 * 773-***-****

Obtaining a position within an organization that allows utilization and development of my skills while enhancing the opportunity for advancement within the company. Work Experience

Customer Service Rep

November 2019 - June 2023 Church Goods / Luckshop.com Chicago, IL.

● Handled more than 50 customer interactions per day, giving detailed, Personalized, friendly, and polite service.

● Memorized all products and services to be able to answer questions quickly and increase upsells.

● Collected and entered secure data IE : names, addresses,phone numbers, credit card information.

● Assume additional responsibilities at the request of leadership to support business growth and needs.

● Performed other clerical duties such as answering the phone, sorting and distributing mail.

● Entered,processed and shipped over 100 customer order online orders and mail orders into the database.

● Perform internet research as needed to locate a working phone/address for the appropriate person. UK Customer Support

August 2018 - October 2019 Enova Chicago, IL.

● Assisted customers updating account details

● Collected and processed payments, set payment arrangements for accounts in default or in collections

● Adhered to the UK regulations regarding up selling loans and services through incoming calls and emails

● Advised consumers of the product loans and services offered

● Responded to emails, live chat, and calls in a fast paced call center Customer Service Rep

March 2016 - July 2018 The Chicago Lighthouse / Illinois Tollway Way Chicago, IL.

● Answered incoming calls in a fast paced call center

● Resolved issues regarding accounts and billing information

● Processed payments for toll violations and added fund tho the accounts

● Informed consumers of the IPass device and the services

● Assisted in training for the newly hires

Brand Specialist

Sept. 2010 - July 2014 Target Chicago, IL.

● Handled all of stock, inventory issues with the store manager

● Assisted customers with any inquiries or concerns regarding products / services in the store

● Managed floor when the MANAGER ON DUTY wasn't available

● Assisted the cashiers when needed

Sales Specialist

June 2006 - August 2009 Home Depot Chicago, IL.

● Specialized in the sales of window decor, coverings and flooring

● Made sure the items are fully stocked and organized

● Assisted the customers with any inquiries regarding the products and services

● Managed the sections when the manager wasn't available

● Generated sales and leads for Floor and Wall, also Decor Skills and Certifications

Jan 1991 - Dec 2000 YMCA LEED COUNCIL

● GED

● Customer Service / Retail / Call Center 10+ years

● Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible.

● Data entry, Internet Team Player,Receptionist and Retail

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