Customer Service Store Manager

**** ******** ***** #**, *******, TEXAS *****

PHONE 832-***-**** • E-MAIL *************@*****.***

KATHLEEN BASOM

OBJECTIVE

To obtain a position in retail that will utilize my knowledge, experience in management and customer service skills to provide customers and associates with an amazing experience.

EMPLOYMENT

Lakeshore Learning - 11/19 to Present Friendswood, TX

Store Manager

Building Talent

Recruit and develop an engaged, sales-driven team

Involved in training and developing new store associates

Building Service Standards

Surpass expectations regarding customer service

Seek and communicate customer feedback regarding school and home use of products

Build a unique and lasting relationship with customers

Building Revenue & Operational Excellence

Maximize sales and manage controllable expenses

Maintain visual presentation of merchandise and signage

Maintain company expectations regarding retail policies and procedures

SAS Retail Services - 02/17 to 11/19 Houston, TX

Retail Sales Merchandiser / Customer Service Representative

Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics

Achieve business objectives through placement of new items at all assigned stores

Network and built relationships with key decision-makers to expand the Unilever Brand in grocery stores along with Walmart

Provided customer service to all clients

Remodels and new store opening for HEB

Saks Fifth Ave Off 5th - 02/12 to 02/17 Katy, TX

Assistant Store Manager

Drive sales/customer service

Consistently deliver brand-enhancing store standards that create a positive customer experience

Achieve established sales and profit plan

Establishes an environment that drives sales/customer service

Hire/Train/Coach a store staff of qualified employees

Protect company assets and control inventory shrinkage

Call VIP Clients for special events and sales

Kohls - 11/03 to 02/12 Texas & California

Assistant Store Manager

Organized store operations to drive sales and manage associate activities

Managed visual displays with merchandise for customer presentation

Supervised and guided associates toward effective operations and selling

Increased team efficiency and productivity of incoming merchandise

Hire/Train/Coach a store staff of qualified employees

Opened all-new Kohl's stores in California

JCPenney - 02/95 to 11/03 California

Senior Merchandiser Manager

Lead, motivate and direct activities of the commission sales for 3 different stores

Managed Marketing Campaigns

Organized store operations to drive sales and manage associate activities

Purchased merchandise for store display and inventory

4 years awarded most increase in sales in district

EDUCATION

1991-1994 California Polytechnical State University San Luis Obispo, California

Bachelor of Business Administration (BBA)

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