Assistant Manager, Lead Server, Banquet Captain, Bartender, Server
Resume:
Alona Magtymgulyyeva
Los Angeles, CA *****
*************@*****.***
Dedicated and highly skilled professional with 10 years of experience in the restaurant industry. Seeking a challenging position to leverage my diverse background as a server, bartender, assistant manager, team lead, and fine-dining specialist. Eager to contribute strong work ethic, exceptional customer service, and organizational skills to a dynamic team.
Work Experience
Banquet Server
Hospitality by Bernard-Los Angeles, CA
May 2024 to Present
• Delivered top-tier hospitality, courteous service to create memorable moments for guest.
• Server appetizers, delivered entrées and refilled beverages for banquet guests.
• Maintained event cleanliness during service by promptly clearing dishes after each course.
• Set up for events with up to 500 attendees.
Server/Bartender/Banquet Captain
Event Company SYE-Toronto, ON
December 2022 to November 2023
• Delivered top-tier hospitality services, ensuring a memorable dining experience.
• Bartender with experience catering to high-profile clientele, including celebrities, in exclusive events. One of these is TIFF (Toronto International Film Festival)
• Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Set up for events with up to 4000 attendees.
Housekeeping Room Attendant
InterContinental Hotels & Resort-Toronto, ON
July 2022 to July 2023
• Perform tasks in a timely and efficient manner
• Perform turn down service
• Prepared rooms for influential guests
• Reported to the Assistant Manager of any unusual incidents, complaints, unauthorized person in guest rooms, missing or damaged hotel properties and lost & found items Front of House Assistant Manager
Fenix (Fine Dining Restaurant)-Ukraine
September 2021 to March 2022
• Conducted interviews, oversaw the hiring process, and run staff training for 15+ employees.
• Supervised staff work, giving instruction for improvement, and constructive criticism as needed.
• Monitored Google and Facebook reviews, responding to customer complaints and providing free vouchers to dissatisfied diners.
• Developed supply system, encouraging staff to log low supplies, reordering as needed, resulting in 0 instances of sold-out items
Lead Server and Front of House Assistant Manager
Dellini (Fine Dining Restaurant)-Ukraine
January 2020 to September 2021
• Elevated the dining experience for patrons in a fine dining setting, paying meticulous attention to details in service and presentation.
• Contributed to maintaining the restaurant's reputation for delivering top-notch service in an upscale environment.
• In the role of Assistant Manager, implemented comprehensive training programs for the restaurant staff.
• Successfully coordinated and managed special events and private dining experiences, ensuring flawless execution and customer satisfaction.
• Assisted in overseeing reservation management, seating arrangements, and coordination between the front and back of the house.
Lead Server and Assistant Manager
Zori (Meat Gastropub)-Ukraine
June 2017 to January 2020
• Provided outstanding customer service as a Lead Server, consistently surpassing performance benchmarks.
• Played a key role in achieving a noteworthy 15% increase in overall sales within the dining area.
• Collaborated with the team to implement effective sales strategies, resulting in sustained growth over the two-year period.
• Successfully fulfilled responsibilities as Assistant Manager, effectively managing the daily operations of the restaurant and staff.
Restaurant Server/Bartender
Shen (Restaurant)-Ukraine
October 2013 to June 2017
• Ensured a personalized and memorable dining experience for customers, contributing to a high level of customer satisfaction.
• Developed a keen ability to anticipate customer needs, resulting in positive feedback and repeat business.
• Actively participated in upselling initiatives, showcasing a proactive approach to enhancing the overall dining experience.
• Contributed to a remarkable 20% increase in upsell success, positively impacting the restaurant's revenue.
• As a bartender, introduced innovative cocktail menus that received widespread acclaim from customers.
Education
Bachelor's in Biochemistry
Taras Shevchenko National University of Kyiv - Ukraine September 2015 to June 2019
Skills
• Customer Relationship Management
• Problem-solving and Conflict Resolution
• Customer service
• Communication skills
• Team Leadership and Management
• Banquet Experience
• Restaurant experience
• Hospitality
• POS
• Supervising experience
• Leadership
• Training & development
• Bartending
• Catering
• Fine dining experience
• Cash handling
• Coffee experience
• Time management
Languages
• Ukrainian - Fluent
• Russian - Fluent
• English - Fluent
Certifications and Licenses
Driver's License
2023 to 2028
Food Handler Certification
2024 to 2026
RBS Certification
2024 to Present
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