Data Entry Collections Specialist

LATONDA DUKES

Canal Winchester, OH • 614-***-**** • *****************@***********.***

GROWTH-ORIENTED ACCOUNT RECONCILIATION SPECIALIST

Compliance Officer • Customer Service Mgr. • Debt Recovery Specialist • Supply Chain Coordinator

Data Entry Accuracy • Banking Regulations • Account Reconciliations • Customer Relationships

WORK EXPERIENCE

Macy’s Logistics Warehouse; Columbus OH Sep 2020 - present

Operations Administrator

●Bolstered operations via reconciling accounts, fixing discrepancies, implementing corrections, managing inventory, and coordinating supply administration for building supplies.

Reliant Capital Solutions; Gahanna OH Nov 2019 - March 2020

Collections Specialist

●Successfully streamlined 1,000+ clients’ accounts, resolving collections issues.

●Managed daily 500+ calls for student loan collections resolution.

Chase; Columbus, OH May 2018 - Nov 2019

Retirement Specialist March 2019 - Nov 2019

●Enhanced customer satisfaction by addressing IRA and CD inquiries on calls and boosted overall client retention rates with exceptional service for diverse accounts.

Collections Specialist May 2018 - Nov 2019

●Prioritized compliance adherence in customer interactions by emphasizing guidelines, fostering transparency, accountability, and diligence.

●Mastered problem-solving skills to create beneficial resolutions for customers.

IQOR; New Albany, OH April 2014 - March 2019

Collections Agent/Garnishment Agent

●Collected amounts up to $150,000 by managing customer debt accounts.

●Educated clients on various programs for debt relief and garnishment prevention.

●Analyzed inquiries, used judgment, and resolved customer issues efficiently.

GC Services; Columbus, OH March 2004 - March 2014

Collections Specialist Team Lead

●Evaluated customer inquiries by examining concerns, understanding needs, and applying my knowledge, considering their circumstances and preferences while inputting essential data.

Prior Experiences: BancOhio, Data Entry

EDUCATION

Morehead State, Morehead, KY

Associate’s in Business Administration & Accounting

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