Service Representative Customer

Veronica Reyes-Ponce

Phone number: 832-***-****

Email: ********.*******@*****.***

OBJECTIVE: I want to succeed in a stimulating and challenging environment that will provide me with advanced opportunities.

WORK HISTORY

ACCC Insurance

Customer Service Representative

July 31, 2017- March 11

th

2022

• Handled incoming calls from policyholders and claimants who needed to file claims.

• Provided prompt and professional service to assist clients with claim process.

• Provided information on status of existing claim.

• Attention to detail and accuracy in gathering and entering information into a system.

• Made outbound calls when needed in reference to claim updates.

• Work from home skills

Amtex Auto Insurance

August 22, 2016- July 28, 2017

Customer Service Representative- Houston TX

· Explained features, advantages and disadvantages regarding policies to customers in order to promote sales of insurance plans.

· Calculated premiums and established payment methods.

· Quoted customers on auto insurance trying to meet clients’ financial status and coverage needs.

· Performed daily reminder calls, payments over the phone, and courteous phone assistance.

· Maintained records, handled policy renewals and policy changes. GC Services, L.P (Call Center)

March 10, 2014- May 22, 2015

Account Representative-Houston TX

· Took payments over phone using Western Union service

· Multitasked, used four different systems at the same time

· Provided solutions and assistance to costumer over account

· Dealt with costumers on the phone on a daily basis

· Offered solutions to meet client’s needs

· Assisted with online banking and automated payments Walmart

March 30, 2013- March 7, 2014

Sales Associate- Houston TX

· Answering phone calls professionally.

· Provide customers with product and service information.

· Dealing with costumer complaints using problem-solving skills

· Effective communication with associates as well as costumers

· Registered trained

· Responsible for checking-in merchandise

· Ear-piercing trained

Hartz Chicken Buffet

September 03, 2011- March30, 2013

Cashier- Houston TX

· Handled register

· In charge of opening and closing restaurant

· Dealt with costumer complaints on a daily basis

· Trained and supervised staff

EDUCATION

Sam Houston High School

High School diploma

SKILLS

· Fluent in Spanish and English. Can write, speak and read both languages.

· Computer skills

· Ability to multitask

· Ability to work in a team structure or independently. Always with the company’s needs in front of my own

· Ability to analyze data

· Ability to make decisions and solve problems

· Ability to obtain and process information

· Fast learner

· Positive and upbeat attitude

· Responsible, good communications skills, inside and outside the company and the customer.

· Punctual

Contact this candidate