Customer Service Bilingual
Resume:
COLETTE MAME *******.******@*****.***
Edmonton, Canada
ADMINISTRATIVE AGENT Linkedin.com/colette-mame
OBJECTIVE
I am an accomplished professional with over a decade of experience in bilingual customer service,
business administration, insurance and financial management. My expertise encompasses a broad
range of skills including advanced accounting practices, meticulous auditing, and strategic business
planning. I am committed to leveraging my interpersonal skills and adaptability to enhance customer
satisfaction and drive business success. As I seek to join a forward-thinking company, I am eager to
contribute my skills to a dynamic team, fostering growth and excellence within the organization.
SKILLS
Languages : French, English. Team work ;
Software: Microsoft Office, HFM, Incadea, Adobe Leadership ;
Photoshop. Courtesy ;
Monitor HR email for job applications and send Flexibility ;
to relevant personnel; Strong listening ;
Management of portfolio of accounts to deliver Customer relationship ;
optimal service ; Autonomy ;
Problem solving skills and ability to handle Strong work ethic ;
unique situations;
Organisation.
Physical and telephone reception of customers;
Study of customer satisfaction to adapt the offer
accordingly, in conjunction with the agency’s
sales and marketing departments;
Writing correspondances and Reports;
Analysis of customer needs to offer them
personalized advice and solutions;
Advice provided to clients on financial
investments;
Manage Safety Data Sheets;
Organizing meetings,events and conferences;
Monitor D&A testing program and reporting
anomaly;
Prospecting for new clients and updating client
files;
COLETTE MAME *******.******@*****.***
Edmonton, Canada
ADMINISTRATIVE AGENT Linkedin.com/colette-mame
Corresponding with clients regarding documents
they require;
Office administration;
EXPERIENCE
Private French Tutor Feb. 2024 – Now
Edmonton, Alberta
Administrative Agent Sep. 2013 – Jan. 2024
SOCADA (Cameroon Automobile Development Company) Douala, Cameroon
Analysis of monthly margins and proposal for improvement ;
Manage and issue local credit card purchases ;
Review and approve monthly recurring invoices ;
Review staff hours to ensure they've been entered into time & attendance program by cutoff
twice monthly ;
Creating and releasing company internal job posts and generating job advertisements on Indeed
Assisting with recruitment (conducting resume screening, phone interviews, reference checks) as
required ;
Running monthly and quarterly H&S reports in company LMS ;
Provide and maintain new hire packages ;
Developing Quality Standards : Establishing and maintaining high-quality standards for customer
service and financial processes ;
Keeping and extractions techniques;
Process Evaluation : Regularly assessing and improving quality assurance policies and procedures ;
Team Leadership : Guiding and training quality assurance teams to perform at their best ;
Risk Management : Identifying potential risks to service quality and implementing preventive
measures ;
Transcribing notes and taking minutes;
Performance Reporting : Keeping detailed records of quality issues and reporting to higher
management ;
COLETTE MAME *******.******@*****.***
Edmonton, Canada
ADMINISTRATIVE AGENT Linkedin.com/colette-mame
Customer feedback ;
Travel expense claim procedures;
Analysis : Analysing customer feedback to identify areas for improvement and implementing
changes to enhance service quality ;
Preparations of presentation procedures;
Regulatory Compliance : Ensuring all quality assurance activities comply with legal and regulatory
requirements.
Bilingual Customer Service 2011 – 2013
SOCADA (Cameroon Automobile Development Company) Douala, Cameroon
Physical and telephone reception of customers;
Meeting with customers and negotiation of offer renewals and sales;
Prospecting for new clients and updating clients files;
Advice provided to clients on financial investments;
Negotiation of new offers and new sales;
Study of customer satisfaction to adapt the offer accordingly, in conjunction with the agency’s
sales marketing departments;
Listening to their needs in order to offer them the solutions best suited to their situation.
VOLUNTEERING
CANAVUA Edmonton, Canada Feb. 2024 –
Now
EDUCATION
Master 1 in Accounting and Finance 2009 – 2010 Douala, Cameroon
University of Douala
COLETTE MAME *******.******@*****.***
Edmonton, Canada
ADMINISTRATIVE AGENT Linkedin.com/colette-mame
Professional Bachelor in Accounting and Finance 2008 – 2009 Douala, Cameroon
University of Douala
High School Diploma in Literature 2005 – 2006 Douala, Cameroon
Private High School Saint Louis
HOBBIES
Sport: Jogging, Fitness walking.
Cultural activities: Music, Technology, Reading novels and literary magazines, Travelling.
Available upon request.
Contact this candidate