Operations Manager Store

Kelly Rivera

Elizabeth, NJ 908-***-**** ***********@*****.***

Professional Summary

Integrity-driven Operations Manager with 11+ years of experience in the retail and wellness center industries. Create strategic plans to optimize operations while leading high-performing teams. Achieve financial targets, enhance customer satisfaction, and implement innovative merchandising strategies to attract new customers, retain existing ones, increase sales, and enhance a company’s brand image. Work Experience

Primark Elizabeth, NJ

Department Manager October 2022 - Present

● Oversee two key department areas in the store with 200+ employees by creating and implementing strategies that generate 600K+ in revenue

● Order and administer merchandise for designated areas daily, maintaining optimal stock levels and reducing out-of-stock incidents

● Train over 100 employees on the new self-checkout system, improving efficiency by 5%

● Interview and coach new staff members, increasing team competency and productivity rates

● Prioritize safety by upholding floor standards, resulting in a reduction in incidents in the workplace Career Gap April 2020 - September 2022

● Took time away from full-time employment during Covid-19 pandemic Lori's Gifts (Trinitas Hospital) Elizabeth, NJ

Store Manager November 2018 - March 2020

● Managed day-to-day store operations including motivating the team of 15 to consistently meet or exceed daily financial targets by an average of 5 - 10%

● Oversaw product placement and created displays in alignment with visual merchandising standards, contributing to a 20% increase in customer engagement

● Interviewed, hired, and trained new staff members, conducted training sessions, and provided continuous coaching that improved employee performance

● Demonstrated excellent communication and interpersonal skills, fostering strong relationships with clients, resulting in a 5%+ improvement in customer satisfaction scores

● Maintained the store’s productivity levels and achieved key performance indicator (KPI) metrics, leading to a 10% increase in sales and a 20% boost in overall profitability The Wellness Group of America Union, NJ

Office Operations Manager August 2013 - October 2018

● Managed office operations for two locations in New Jersey and California, ensuring seamless administrative performance across both sites with 40+ employees

● Achieved a 15% annual reduction in operating budget waste for six consecutive years by introducing innovative inventory management systems to track stock levels effectively

● Developed and executed staff training programs and career advancement initiatives to identify, coach, and support over 50 high-performing employees and management trainees to build the talent pipeline

● Implemented process improvements to streamline business outreach and customer re-engagement efforts and collaborated with the marketing team to recover lost customers

● Reduced staff turnover by 22% by implementing a combination of strategies focused on improving job satisfaction and employee engagement

Additional Experience

Gymboree Assistant Store Manager

Century 21 Department Store Ladies Shoes & Lingerie Department Manager Skills

Operations/Project Management, Retail Store Management, Customer Service, Sales, Profit & Loss, Marketing, Payroll, Recruitment, Hiring & Training, Learning & Development, Succession Planning, Merchandising, Scheduling, Business & Cost Analysis, Time Management, Problem-Solving, Conflict Resolution, Multitasking, Teamwork Technical Skills

Microsoft Office, ADP, Electronic Medical Record (EMR) Systems, Paychex Education

Classes in Social Work Norfolk State University

Diploma Elizabeth High School

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