Customer Service Representative
Resume:
Bradley DELPHIN
Miami, FL 33195
Email: **************@*****.***
Phone: 702-***-****
Objective:
Dynamic and dedicated Customer Service Specialist with five years of remote experience delivering exceptional support and fostering positive customer relationships. Seeking a challenging role as a Customer Service Representative to contribute expertise in problem-solving, team collaboration, and enhancing overall customer satisfaction. Summary of Qualifications:
● Proven track record of delivering top-tier customer support and maintaining high customer satisfaction ratings.
● Skilled in handling customer inquiries, resolving issues promptly, and ensuring a positive customer experience.
● Exceptional communication and interpersonal abilities, adept at building trust and rapport with customers.
● Strong problem-solving skills with a history of finding creative solutions to customer challenges.
● Thrives in fast-paced, high-demand environments while maintaining efficiency under pressure.
● Proficient in utilizing customer service software and tools to track, document, and manage customer interactions effectively.
Professional Experience:
Customer Service Representative Aug 2020 - Aug 2021 Arise Virtual Solutions (Remote)
● Acted as the primary point of contact for customer inquiries, resolving issues and answering questions promptly and professionally.
● Maintained up-to-date knowledge of company products and services, ensuring accurate and helpful information for customers.
● Collaborated with cross-functional teams to address complex customer concerns and achieve timely resolutions.
● Consistently exceeded monthly customer satisfaction targets through active listening and effective problem-solving.
● Utilized CRM software to document interactions, track issues, and ensure follow-up on customer requests.
Sales Associate and Customer Support Sept 2021 - Sept 2022 TruGreen - Sarasota, Florida, USA (Remote)
● Assisted customers in product selection based on their needs, providing demonstrations and recommendations to drive sales.
● Achieved and surpassed sales targets through engaging customer interactions, building rapport, and closing sales effectively.
● Managed CRM software to maintain accurate customer records, track sales activities, and follow up on leads for improved conversion rates.
● Participated in product training sessions to stay updated on offerings and industry trends, enhancing product knowledge and sales proficiency. Pharmacy Service Representative Oct 2022 - May 2024 Continuum Global Solutions, USA (Remote)
● Managed inbound calls, addressing questions related to prescription insurance, medication coverage, and mail services.
● Provided comprehensive assistance to members regarding copayment costs, plan information, claim details, and general benefits.
● Facilitated prescription orders to help members understand their coverage and explore options for a simplified healthcare experience.
● Navigated multiple computer applications with speed and accuracy to ensure efficient service delivery.
Education:
High School Diploma
Miami Central Senior High School, Miami Florida / 2018 Skills:
● Customer Service Excellence
● Problem-solving and Conflict Resolution
● Effective Communication
● Team Collaboration
● Multitasking and Time Management
● Adaptability and Flexibility
● Attention to Detail
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