Administrative Assistant Customer Service
Resume:
NATASHA MANNING
Elmwood La 70123
PHONE: 504-***-****
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PROFILE ADMINISTRATIVE ASSISTANT/COORDINATOR
EDUCATION HISTORY
ISSUING INSTITUTION LOCATION QUALIFICATION COURSE OF STUDY
DELGADO COMMUNITY LOUISIANA ASSOCIATES DEGREE ADMIN. OFFICE OF
COLLEGE TECHNOLOGY
COMPUTER COMPETENCIES
MICROSOFT WORD, EXCELL, POWERPOINT, QUICKBOOKS, PEOPLESOFT, MICROSOFT EXPLORER, MICROSOFT OUTLOOK.
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
●Managed front-office operations and provided impeccable customer service:
●Authored professional correspondence to supervisors and committee chairpersons
●Decreased work load and increased customer satisfaction.
●Knowledge of Microsoft Office Word including the ability to mail merge and post customer records
●Completed detailed reports accurately and prompt.
●Ordered and maintained office supplies, inventories and services
●Scheduled for busy office averaging 50 appointments weekly.
●Supervised a total of 4 student workers.
●Honorably Discharged Veteran, United States Army
EMPLOYMENT HISTORY
CSR- CUSTOMER SERVICE REPRESENTATIVE _WOEK FROM HOME AGENT
ADVANCES CALL CENTER TECHNOLOGIES
DECEMBER 2020-JUNE 2021
AIRPORT ADMINISTRATIVE SPECIALIST I
AUGUST 2016-JULY 2017 NEW ORLEANS AVIATION BOARD CITY OF N.O.
●Background Investigation Authorizer performed daily task to grant access to MSY Airport prospective employees upon clearance from the Homeland Security Information Network, as well as CHRC.
●Performed Daily Security Threat Assessments through Transportation Security Clearinghouse.
●Maintained Sensitive Security Information at all times.
Collected all fees associated with Fingerprints, Contractor Fees, as well as Yearly CHRC resubmissions.
ADMINISTRATIVE ASSISTANT
JULY 2015- AUGUST 2016 (BROOKS COMPANIES, METAIRIE, LA)
●Data Entry of Daily Equipment Inspections
●Scanning, Filing
●Safety Meeting Report, and Task Analysis Data as required
●Tracked all equipment and scheduled maintenance for construction equipment.
AUGUST 2014-JULY 2015
PROFESSIONAL DEVELOPMENT- WJ BUSINES AND CAREER SOLUTIONS CENTER. GRETNA, LA
●Professional Resume Writing
●Computer Training
●Interview Skills
●Customer Service Workshops
ADMINISTRATIVE ASSISTANT
01/2014-08/2014
ERNEST D. KELLY LLC. CPA
New Orleans, LA
●Telephone and/or email scheduling of all clients
●Retrieve files and distribute to tax preparers
●Assist accountants as needed with maintaining client rosters
●Billing and data entry of new clients, receive payments as well as prepare monthly memorized reports.
●Updated files as needed, through an intense purging of files, helped decrease expenses.
BILLING CLERK/ACCOUNT COLLECTOR II
2011 - 2013
Jefferson Parish Water Dept.
Harahan, LA
●Located and notified customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
●Duties included receiving payments and posting amounts to customer's account; preparing statements to credit department if customer fails to respond;
●Initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
●Received great customer reviews through telephone surveys.
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ADMINISTRATIVE COORDINATOR III
2007-2009 LSU HEALTH SCIENCE CENTER NEW ORLEANS, LA.
●Determined course equivalences for the transfer of college credit through analysis, research, and evaluation.
●Post credit transfers and manage student academic records.
●Organized and prepared student academic and registration packets.
●Complied important information for approval of Financial Aid Assistance requests.
●Data Entry of all into Financial Aid website, resulting in a 40% increase in processing student financial aid requests.
●Maintained and managed files, documents, and records which included storage and retrievalPerform seminars for prospective student on admission requirements.
●Processed applicant files for presentation to the Admissions Committee.
●Developed a plan to speed up the process by which college credit was transferred
●Decreased the wait time for posting courses to students’ college transcript.
ADMINISTRATIVE ASSISTANT III
1998-2007 SOUTHERN UNIVERISTY at N.O. NEW ORLEANS, LA.
●Supervised and directed work assignments for office clerical staff.
●Perform daily office correspondence.
●Managed work schedules, calendars, appointments and travel for Upper Level Staff
●Inventoried and ordered supplies and office equipment
●Successfully managed all pertinent documents, files, etc., for the College of Educations Accreditation in 2002.
HONORS: PHI THETA KAPPA NATIONAL HONOR SOCIETY:
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