Sales Manager Customer Service

EDWARD THREATT, JR.

Des Moines, IA 515-***-****

*******@*****.***

Experienced Sales Manager with over 10 years experience hiring, training and supervising staff. Responsible for key customer service support and satisfaction. Ability to perform several tasks concurrently with ease and professionalism.

EXPERIENCE

SALES AND TRAINING MANAGER, Sam’s Club, 2/22-current

Drive membership sales within the store and in-field presentations

Manage sales metrics and store productivity

Train front end employees on sales techniques and strategies

WINE AND SPIRITS MANAGER, Hy-Vee, Inc, 9/19 – 9/20

Manage daily operation of store while assisting customers

Enforce proper procedures that resulted in a reduction in store theft by 20%

Hiring and training of employees

Organizational ability and attention to detail

SALES REPRESENTATIVE, Toyota, 8/17 – 8/19

Adept at assessing buyer’s requirements and guidance through the purchasing process

Effectively demonstrate vehicles, overcome objections and close sales

Transform e-commerce customers to in store sales

Proven Leadership skill that helped grow business goals

STORE MANAGER, THE BOTTLE SHOP, 8/13-8/16

Manage daily operations of retail store

Successfully hire and train new employees

Effectively market products and promotions

OWNER, MAZE ENTERPRISE, 3/09-8/13

Owned and operated a profitable janitorial and contract company successfully for four years

Hired and trained all employees

Developed all marketing material to promote business and position Maze as a top ranked cleaning service in Des Moines, IA

Contract services to include painting.

ACCIDENT CLAIMS ADJUSTER, NATIONWIDE, 8/10-

Evaluate insurance claims on behalf of Nationwide to determine liability

Investigate circumstance surrounding claim by reviewing police reports.

Analyze and negotiate claim settlements

VERIZON WIRELESS ASST. MANGER, 5/05- 5/07

VERIZON WIRELESS BUSINESS ACCOUNT EXECUTIVE, 5/07- 1/09

EDUCATION

University of Northern Iowa, 1989-1991

SKILLS

Strong communication skills

Organizational skills

Ability to build critical relationships

Ability to use internal resources to resolve issues

Skilled in customer support

Management skills

List one of your strengths

ACTIVITIES AND AWARDS

Received football scholarship to attend University of Northern Iowa

Successful business owner

Current registered breeder of Boerboel dogs

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