Project Management Manager
Resume:
Anthony Abelaye
Plano, Texas
**************@*****.***
Overview
• Project Management: Five years’ project management experience, working on the team charged with building and designing automated support flows and help menus for Verizon's suite of mobile apps -- Fios TV Mobile, StreamTV, and Fios TV Home.
• QA Test / Production Support: 20+ years tech industry experience, working primarily in large corporate enterprise environments.
Professional Experience
HCL Technologies
Irving, TX
Project Management Consultant @ Verizon (June 2019 – July 2024)
• Project manager for the T1 Digital Self-Help team responsible for designing, building, and maintaining help menus, automated support flows, and ticketing systems for Verizon's suite of mobile apps: Fios TV Mobile, Fios TV Home, and StreamTV.
• Primary responsibility was in keeping the team on track to hit our targeted milestones and deliverables.
• A large part of my time was spent scoping and defining requirements, conducting demos, and proposing new features and ideas to product marketing teams and other stakeholders within the organization.
• Worked with cross-functional, multi-regional teams in implementing new product features and functionality.
• Perform Scrum Master activities -- planning sprint to sprint workload, maintaining scrum board, and conducting daily standup meetings.
• Used tools like Splunk to build dashboards and queries to analyze metrics and KPIs, which tracked customer usage (or non-usage) of our help menus and automated support flows. Tekmark Global Solutions
Irving, TX
Project Manager @ Verizon (March 2019 - May 2019)
Operations Support Engineer @ Verizon (August 2017 - March 2019)
• Redesign and improve in-app help menus for Verizon's Fios Mobile and Fios TV mobile apps using a tool called Unified Flow Designer.
• Design and implement logging features to improve weekly metrics reporting and provide for easier troubleshooting for T1 agents.
• Provide test support for production drops.
• Troubleshoot and debug customer accounts and video circuits, mainly through the use of Splunk queries, but also using in-house tools and applications, such as DTI and Genie.
• Extensive use of JIRA to track user stories, defects, and customer tickets. Modis
Plano, TX
Lead Test Automation Engineer @ Yum Brands - Pizza Hut (December 2016 - July 2017)
• Develop scripts and libraries using a tool called eggPlant to automate a simulated full day of operations at a Pizza Hut restaurant.
• Build virtualized automated test environment using Oracle Virtualbox instances to simulate Pizza Hut point-of-sale machines.
• Configure/maintain Jenkins build server to deploy builds to automated test environment. Nectar Services Corporation
Plano, TX
QA Engineer (August 2015 - August 2016)
• Perform QA regression testing on Nectar UCD product line.
• Focus on automation - bringing old scripts online and up-to-date as well as writing new automation using Jmeter, TestComplete, TCL/Expect, or BASH shell scripts.
• Their product is sort of a metrics and traffic analyzer for voice endpoints (SIP, H323, etc.), and I spent most of the time configuring routers and switches on the network and using Wireshark to capture packets. They also use an in-house tool to send specific types of traffic across the network, and I wrote a handful of shell wrapper scripts to control it. Tekmark Global Solutions
Irving, TX
Tier 3 Tech Support, FiOS New Product Development @ Verizon (March 2015 - August 2015)
• Perform deep-dive analysis of customer issues escalated from Tier 2 support and field operation analysts in "war room" chats. Analyze log files, vRepair ticket history, and perform circuit testing of customer in-home networks.
• Developed a number of Python and BASH shell scripts which provided greater efficiency at searching and parsing VMS log files.
Cisco Systems
Richardson, TX
Software Development (November 2013 - October 2014)
• Member of six-person Agile scrum team.
• Postgres SQL database development in a cloud environment running CentOS virtualized servers on VMWare platforms. Some Python scripting.
• Perform database scalability/stress and performance testing.
• Developed automated test scripts in a DevOps environment using Jenkins/GIT for source control and continuous deployments.
• Participated in user story sizing, presentations, and bi-weekly demos. Software/QA Engineer (April 2005 - November 2013)
• Perform blackbox and unit testing of Cisco Call Manager.
• Develop automated test cases wherever possible using TCL/Expect, JMeter, BASH shell scripting, and other various third party tools.
• 3 years testing and automating installations and upgrades in a Red Hat/VMWare environment.
• 1 year testing HCS virtualization (GUI automation and OS testing).
• 4 years running Informix database testing.
• Also participate on various teams and initiatives to help write and improve automated testing. Zebra Technologies (formerly Symbol Technologies)
San Jose, CA
Automation Test Engineer II - Test Tools Team (August 2004 - April 2005)
• Worked as part of a team that developed the SWIFT (Symbol Wireless Infrastructure Framework for Test) automation test harness.
• Developed libraries, harnesses and scripts using TCL/Expect, Python, and Bash shell scripting.
• Worked towards extending SWIFT framework to various products in Symbol's line of wireless switch products.
• Provide test automation support and guidance for other engineering teams throughout the division.
Test Engineer I - Test and Validation Group (April 2002 - July 2004)
• Responsible for automating test cases wherever possible using TCL/Expect.
• Primary focus on automating CLI testing and configurations for WS2000 and WS5000 wireless switch systems.
• Perform blackbox test validation. Also tested Symbol's NetVision wireless VoIP phone products with Nortel BCM PBX, Nortel Meridian Option 11c, and Cisco CallManager systems.
• Responsibilities include administering and testing wireless switch technologies and wireless VoIP functionality. Write test plans, reports, and how-to guides. Contract Test Engineer - Test and Validation Group (February 2001 - April 2002) Education
• Newark Memorial High School, Newark, CA (1988)
References Available Upon Request
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