Patient Care Customer Service
Resume:
WILLIAM ASHER P. FREUND
PO Box ****, Woodacre, CA 94973
***********@*****.***
OBJECTIVE
Recent college graduate with a strong background in emergency healthcare and customer service; dynamic, fast-learning, and clollaborative, with a compassionate and meticulous approach to patient care; seeking a position as an emergency department technician. EXPERIENCE
Quest Diagnostics, Larkspur, CA
Phlebotomist May 2023 – August 2023
Greeted patients and inputted requisitions for testing
Drew blood via venipuncture or skin puncture for requested tests
Processed and centrifuged samples according to test-specific requirements
Packaged and prepared samples for transport to Quest labs
Provided high-quality, respectful, and compassionate patient care Step Up Tutoring, Los Angeles, CA
Volunteer Math Tutor August 2021 – Present
Tutored low-income elementary school students in mathematics over Zoom
Helped students behind grade level catch up to their peers 2
Eagle Ambulance, Rodeo, CA
Emergency Medical Technician May 2022 – August 2022
Conducted non-urgent and urgent interfacility transports (Code 2) in a team of two EMTs
Assessed patients and performed necessary medical and trauma interventions
Documented calls and patient care reports electronically using Traumasoft
Collaborated with RNs to provide and receive detailed patient reports
Assisted RN on CCT rigs with patients requiring advanced care, including ventilators and cardiac monitors
Amherst College Emergency Medical Services, Amherst, MA Lead Emergency Medical Technician January 2020 – May 2022
Led a team of three EMTs in responding to medical emergencies on Amherst College campus
Assumed full responsibility for patient care and administered BLS assessment and treatment
Made final decisions regarding patient transport Falck USA, Alameda County, CA
Emergency Medical Technician January 2021 – August 2021
Responded to 911 medical and psychiatric calls as part of BLS and ALS teams
Performed BLS assessments and interventions on scene and during transport to emergency departments
Assisted paramedics on ALS rigs with ALS assessments and interventions, including advanced airways, EKG set up, and IV medications
Controlled chaotic emergency scenes in collaboration with fire and police departments
Documented patient care accurately and thoroughly in live time using ESO Falcon Critical Care Transport, El Sobrante, CA
Emergency Medical Technician March 2020 – January 2021
Conducted urgent and routine interfacility transports on BLS and ALS units
Assessed patients, performed medical and trauma interventions as necessary
Documented calls and patient care reports electronically using Traumasoft 3
Assisted RN on CCT rigs with advanced patient care needs Valley After School Tutoring Program (VAST), San Geronimo, CA Academic Tutor August 2018 – June 2019
Tutored middle and high school students in mathematics, English, and Spanish. Two Bird Café, San Geronimo, CA
Busser October 2017 – June 2018
Assisted waitstaff to provide customer service in a fast-paced, upscale restaurant. Woodacre Improvement Club, Woodacre, CA
Lifeguard June 2016 – August 2017
Monitoreded the safety of a community pool, provided first aid and water rescue for swimmers.
Skye Family Chiropractic, San Anselmo, CA
Receptionist June 2017 – August 2017
Answered phones, organized patient files, booked appointments, managed schedules
Processed payments and billed insurance for appointments Other Experience
● EMT Class Teaching Assistant at Amherst College.
● Medical volunteer in Argentina (Summer of 2017).
● Marin General Hospital Volunteer (2018-2019).
● Soup kitchen and immigration sanctuary church volunteer in Amherst, MA. 4
● Undergraduate thesis: “Sueño del ojo y del espejo - I Dream of the Eye and the Mirror,” a translation of Jewish Argentine poet Saul Yurkiévich from Spanish to English, with introduction and translator’s note. Received highest honors. Completed December 2023. Language Abilities
Proficient in Spanish (spoken and written), including common medical terminology. EDUCATION
Amherst College, Amherst, MA
Graduated December 2023. A.B. summa cum laude, Department of English, GPA 3.73. Awarded Aliki Perroti and Seth Frank Poetry Prize for an essay on the poetry of James Merill. Phlebotomy Training Specialists, El Cerrito, CA
Graduated March 2023. Completed training as a phlebotomist. Unitek EMT, Chandler, AZ
Graduated May 2019. Completed training as an emergency medical technician. The Branson School, Ross, CA
Graduated June 2019. High school diploma, GPA 3.90. LICENSES AND CERTIFICATIONS
● Certified Phlebotomy Technician - I (CPT-I)
5
NHA certified and licensed by the CA Department of Public Health, Laboratory Field Services (CPT-02332120).
● Emergency Medical Technician (EMT)
Licensed by the California Emergency Medical Services Authority (E-153784).
● Prehospital Trauma Life Support Provider (PHTLS)
Certified by the National Association of Emergency Medical Technicians.
● Basic Life Support/CPR Provider
Certified by the American Heart Association.
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