Customer Service Support Specialist
Resume:
Bridgette
Butler
*** ***** ** **** ** Upland CA
****************@*****.***
ABOUT ME
I am Passionate about customer service and prize myself and an expert in customer service, I feel I would be an excellent addition to you customer service team with years of customer service experience and a professional attitude I assure excellent customer service with any role I am given
EXPERIENCE
EDUCATION
Gainwell Technologies Kelley Services
DEC 2023- PRESENT
Customer Support Specialist Assisted Both Members and Providers with Billing and Acct information checking claim status Authorization request and looking up account information and giving over all provider support
Gainwell Technologies TDB
202*-**-**** through DEC 13, 2023
Customer Support Specialist Assisted Both Members and Providers with Billing and Acct information checking claim status Authorization request and looking up account information and giving over all provider support
UEI/MEDICAL ASSISTANT
8/2000
Certification in front office medical assisting Office specialty
HS/ DIPLOMA
MAY 1993
High School Diploma
Gainwell Technologies Kelley Services
202*-**-**** through DEC 13, 2024
Customer Support Specialist Assisted Both Members and Providers with Billing and Acct information checking claim status Authorization request and looking up account information and giving over all provider support
Caph Department of Public Health MAXIMUS Project/Ashton carter consulting
2021-2022 covid Test Scheduling
Customer Support Specialist for scheduling department gathered info pre questions and schedule appointments accordingly
Gainwell Technologies Kelley Services
202*-**-**** through DEC 13, 2024
Customer Support Specialist Assisted Both Members and Providers with Billing and Acct information checking claim status Authorization request and looking up account information and giving over all provider support
ERC Enhance Recovery Center Credit Recovery
02/13-02-2014
Collection Agent
Health Spring/Vital Chek Aerotek CSR and executive assistant
200*-**-**** through DEC 13, 2024
Customer Support Specialist Assisted Both Members and Providers with Billing and Acct information checking claim status Authorization request and looking up account information and giving over all provider support
SKILLS
Problem solving
Flexibility
Communication
Organization
Critical thinking
Collaboration
Problem solving
teams
Multiple Phone lines
CRM software
Problem solving
Word excel PowerPoint
customer service
Front office
Managing private information
Deescalating calls
HIPPA certified
Tech savvy
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