Administrative Assistant Customer Service
Resume:
Patricia
Reid
********@*****.***
Summary
Prior to being a stay-at-home mom, I held leadership positions in marketing and sales departments across various retail and automotive industries. In 2016 I rejoined the workforce becoming an administrative assistant for a medical office, and a sales & merchandiser for a retail clothing company. I have excellent communication and interpersonal skills. I have experience in telecommunications and CRM. I am proficient with WebPT, Microsoft Office suits, and Google Drive applications. I excel in making critical decisions to solve complex problems in collaborative settings.
Experience
2018 – CURRENT
Claims Adjuster / Coastal Home Rehab, Belmar, NJ
Liaison with operations manager, physical therapists, and outpatients
Collect, maintain, and update an average of 85 patient applications weekly
Ensure compliance standards for OSHA regulations
Verify patient PT/OT eligibility, benefits, and insurance providers
Ensure speed and accuracy of data entry, daily
2017 – 2018
Key Holder/Assistant Manager / Lane Bryant, Jackson, NJ
Oversaw opening and closing operations while ensuring compliance standards are met
Mentored new staff on POS system, customer service strategies, and expected sales goals
Exceeded store sales forecasts by roughly 15% through my tenure
Maintained an above-average product knowledge
Established a high customer rapport
2016 – 2017
Sales & Merchandising / The Limited, Freehold, NJ
Fulfilled retail clerk duties, such as POS, cash drawer reconciliation, and sales expectations
Enforced company sales, returns, and exchanges policies
Assisted clients with wardrobe planning
Administered retail merchandising and floor design
Resolved any customer queries
2016 – 2017
Administrative Assistant / Dr. Carolynn Matfeld, Freehold, NJ
Provided administrative support for an office with roughly 3000 total patients
Maintained and organized roughly 50-60 client accounts, daily
Coordinated basic office accounting functions, i.e. cash deposits, accounts receivable and payable
Facilitated all office communications while maintaining a consistent friendly and professional demeanor
Maintained a clean, welcoming office environment
Education
1981-1982
Middlesex County College, Edison, NJ
Contact this candidate