Customer Service Front Desk

AMANDA

STAPLES

***************@*****.***

1-417-***-****

Springfield, MO 65803

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY

Affordable Towing and Recovery - Dispatcher/Customer Service 03/2023 - 10/2023

Atkins Building Services - General Cleaner

07/2022 - 03/2023

Tru by Hilton - Front Desk Agent and Night Auditor 07/2021 - 07/2022

Hampton Inn - Hotel Front Desk Agent

08/2019 - 07/2021

McDonald's - People Dept. Head Manager

12/2012 - 06/2019

WORK HISTORY

• Dispatching tow trucks, Roadside assistance, Taking calls

• 1

• Emptying Trash 2

• Dusting 3

• Sweeping 4

• Mopping 5

• Restroom Cleaning 6

• Vacuuming 7

• Cleaning Businesses after hours

• 1

• Hospitality 2

• Customer Service 3

• Checking People In and Out of the Hotel 4

• Answering phones 5

• Night Audit

• 1

• Hospitality 2

• Customer Service 3

• Checking People In and Out of the Hotel 4

• Answering phones 5

• Night Audit

• Hiring

SKILLS

• Management

• Retail Sales

• Laundry

• Time Management

• Interviewing

• Customer Service

• Microsoft Word

• Assistant Manager Experience

• Night audit

• Conflict Management

• Inventory Control

• Shift Management

CNA and Housekeeping

experience (5 years)

•

• Payroll

• Hotel experience

• Cash Handling

• Phone etiquette

• Guest services

• Supervising Experience

• Leadership

• Office manager experience

• Hospitality

• Dispatching (1 year)

• Front Desk

• Commercial Cleaning

• 42 wpm Typing Speed

• Team Work Scheduling

• Schedule Coordination

• Work Order Preparations

Bolivar High School

Bolivar, MO • 05/1997

High school or equivalent: General

EDUCATION

Citizens Memorial Hospital - CNA - Certified Nursing Assistant 08/1997 - 05/2006

• Training

• Schedule

• Reviews

• Cash Deposits

• Customer Service

• Running Shifts

Providing assistance with The Activities of Daily Living for anyone needing help.

•

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