Customer Service Representative
Resume:
Christel McNeil
Calmar, IA *****
********@*****.***
Work Experience
Cashier and Customer Service
Fareway Stores, Inc. - Decorah, IA
January 2020 to Present
• Duties include checking out customers and operating a POS (Point of Sale) system
• Stock shelves with products for customers to purchase
• Sack groceries and provide “to your car” carry out service
• Record and report accurate inventory counts
• Assist all customers in their shopping
• Other duties as assigned
Collections Representative
Central Credit Services - Decorah, IA
October 2016 to April 2017
• Arranged for debt repayment or established repayment schedules
• Negotiated arrangement and processed payment with check, credit or debit card
• Advised customers of necessary actions and strategies for debt repayment Waitress
Gus and Tony's Townhouse - West Union, IA
April 2016 to October 2016
• Took orders from patrons for food or beverages
• Served food and beverages to patrons in a timely manner
• Collected payments from customers
• Maintain cleanliness of restaurant
Customer Service Representative
Mile Hi Services - Denver, CO
May 2013 to May 2014
• Contacted customers by telephone to provide information about products and services
• Resolved customers' service or billing complaints
• Referred unresolved customer grievances to designated departments for further investigation
• Solicited sales of new or additional services or products Account Receivables Representative
Harwal, Inc - Denver, CO
November 2008 to July 2009
• Arranged for debt repayment and established repayment schedules, based on customers' financial situations
• Located and notified customers of delinquent accounts by mail or telephone to solicit payment
• Located and monitored overdue accounts, using computers and a variety of automated systems
• Followed up with the supplier for needed inventory
• Assisted customers with order of oil seals and specialized orders Education
Associate of Applied Science in Business Specialist Northeast Iowa Community College - Calmar, IA
January 2019 to Present
Diploma in Culinary Arts
Wake Tech Community College - Raleigh, NC
August 2011 to December 2011
Diploma in Travel and Tourism
Spencer College - Spencer, IA
September 1991 to June 1992
Diploma
South Winneshiek High School - Calmar, IA
August 1987 to May 1991
Skills
• Call Center (10+ years)
• Collections (10+ years)
• Excel (10+ years)
• Organizational Skills (10+ years)
• Microsoft Office (10+ years)
• Receptionist
• Communications
• Billing
• 10 Key Calculator (1 year)
• Microsoft Powerpoint
• Microsoft Excel (2 years)
• Bookkeeping
• Microsoft Word (10+ years)
• Manufacturing
• Office Experience (10+ years)
• Customer Service (10+ years)
• Accounts Receivable (10+ years)
• Administrative Experience
• Catering
• Documentation review
• Customer support (10+ years)
• Office Management
Assessments
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
July 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Customer service — Proficient
April 2020
Identifying and resolving common customer issues
Full results: Proficient
Accounting skills: Bookkeeping — Proficient
January 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Customer focus & orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Mechanical skills: Monitoring — Proficient
March 2020
Monitoring machine indicators to determine appropriate functioning. Full results: Proficient
Call center customer service — Proficient
January 2021
Applying customer service skills in a call center setting Full results: Proficient
Data entry: Accuracy — Proficient
January 2021
Entering data quickly and accurately
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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