United States Support Engineer
Resume:
Rafael A
Support Engineer
Houston, Texas, United States
*********@*****.***
WORK EXPERIENCE
June 2014-Current
Support Engineer
Bitcentral
Newport Beach, California, United States
responsible for responding to and resolving clients' product/technical issues in a timely, efficient, and professional manner. Responsibilities also include documenting all issues, troubleshooting steps, resolutions, and time spent on the issues in the CRM system (i.e. NetSuite). April 2013-April 2014
Quality Control Help Desk Analyst
Ampronix
Irvine, California, United States
Providing technical support, training and assistance over the phone and on site with Users of Windows XP-W7-server 2000-Outlook 2010.
-Created new user accounts. Passwords file sharing management, email set up and email transfers
-Perform scheduled maintenance for OS updates and Antivirus software.
-Quality Control inspections for incoming service units with hardware related issues or upgrades
-Provided technical evaluations for incoming service units.
-Managing inventory sourcing and purchasing of parts required to fix or upgrade systems.
-Support for Medical devices, surgical, PACS, imaging printers April 2004-April 2013
IT Research and Development manager
Ampronix
Irvine, California, United States
RnD and Manufacturing of products (ISO certified)
-Managing inventory sourcing and purchasing of parts.
-Planning production Assembly and delivery schedules.
-Integration of medical Systems, basic and complex trouble-shooting, Solving technical problems
•Maintaining, and repairing hardware & software firmware upgrades.
•providing technical assistance in design, installation, and support of new products
•Perform scheduled maintenance for OS updates and Antivirus software.
•Diagnosing and repairing equipment, consulting with individual users on product related problems. •Updating and managing inventory systems for hardware and software tracking.
-Production and development of new products.
•Providing technical training and assistance to Sales team for new and existing products.
-Design of Marketing materials and websites
1998-2005
Photographer
Imago Productions
San Gabriel, California, United States
Served as Camera Operator and Field Producer for Various Projects like TV commercials and event coverage for Broadcast Shows for Univision Network Channels. February 2004-April 2004
Help Desk Analyst
Ventury Staffing Partners
Laguna Hills, California, United States
Configured, installed, and trouble shot the orange county voting system 2004 Diagnosed systems and integration issues.
Followed up with booth chief in a timely fashion.
Communicated and interacted with Field Service management October 2002-July 2003
Tech Support Help Desk
Kelly IT Services
Lake Forest, California, United States
provided first and/or secondary line support for all product for Western Digital lines. Created a positive first impression with the customer, resolved 80% of all assignments without escalation. Performed basic and advance trouble-shooting to users of windows XP and W7 environments. Diagnostic and replication of technical problems, systems and integration issues. Followed up with customers in a timely
fashion. Communicated and interacted with Field Service management on bug submission, replication and resolution. Documented calls, problems and solutions using the company call tracking systems. January 1999-January 2002
Production Assistant
KOCE TV 50 PBS
Huntington Beach, California, United States
Served as Production Assistant in several positions in all areas of TV productions. Operated Sound and camera equipment in the Studio and field Productions. Provided Support to build the first TV production Truck for Golden West College. EDUCATION
2000-2002
Certification in Technology
Computer Education Institute
Lake Forest, California, United States
Certification in Technology
Computer Education Institute - Lake Forest,
CA February 2000 to July 2002
2000-2000
Certification in Information Technology
Professional Career Institute
Santa Ana, California, United States
Certification in Information Technology
Professional Career Institute - Santa Ana,
CA February 2000 to December 2000
1998-1999
Certification in Television and film
Golden West College
Huntington Beach, California, United States
Certification in Television and film
Golden West College - Huntington Beach,
CA June 1998 to June 1999
1995-1996
Diploma
Fountain Valley High School
Fountain Valley, California, United States
Diploma
Fountain Valley High School - Fountain Valley, CA
June 1996
1992-1995
Diploma
Preparatoria University of Mexico
Diploma
Preparatoria University of Mexico
1995
SKILLS
Customer Relationship Management (CRM) Systems NetSuite Technical Support Identify Issues Anti Virus Software Inventory Management Purchasing/Procurement Help Desk Medical Equipment Microsoft Outlook Picture Archiving and Communication System (PACS) Printers Quality Control Microsoft Windows Operating System Microsoft Windows XP Consulting Computer Firmware Manufacturing Marketing Manufacturing Assembly Research & Development (R&D) Sales Broadcasting On Site Support Information Technology & Information Systems Television Broadcasting Microsoft Active Directory Adobe Creative Suite Adobe Premiere Communication Skills CompTIA A+ Computer Networks Customer Support/Service Desktop Administration DHCP (Dynamic Host Configuration Protocol) Disaster Recovery DNS (Domain Name System) Editing Electronics MCSA - Microsoft Certified Systems Administrator MCSE - Microsoft Certified Systems Engineer Microsoft SQL Server Microsoft Windows Server Network Support Operating Systems Problem Solving Skills Quality Assurance Remote Access Soldering SQL (Structured Query Language) Systems Administration/Management TCP/IP (Transmission Control Protocol/Internet Protocol) Typing Video Production VMWare Time Management Documentation Analysis Skills Email Management/Administration Technical Training Technical Analysis Software Administration Computer Maintenance Medical Office Administration Product Development System Integration (SI) Equipment Maintenance/Repair Product Support Software Upgrades Technical/Engineering Design Hardware Repair Online Marketing ISO (International Organization for Standardization) 1st Level Support Microsoft Windows System Administration Call Monitoring Replication and Remote Mirroring Production Support Film MCP - Microsoft Certified Professional Local Area Network (LAN) Wide Area Network (WAN) English Language
CERTIFICATIONS
Certification in Information Technology
Certification in Television and film
Certification in Technology
ISO certified
MCSE
MCSA
MCP
CompTIA A+
HONORS & AWARDS
Excellent problem solving skills, communication skills, experience managing 3-20 Team members, and an ability to work in an efficient manner juggling several projects at once Customer Service and Technical Support over the phone and on site Networking and IT Help Desk for Windows XP -W7 -Server 2000- Outlook 2010 Medical devices, surgical, PACS, imaging printers Basic Electronics assembly. (Solder, assembly)
Quality Assurance Control
Marketing and internet websites, for products
Broadcast Equipment Audio-Video and communication formats Bilingual Spanish-English communication Skills
LANGUAGES
Spanish - Proficient
WORK AUTHORIZATION
I am authorized to work in the following countries:
•United States
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