Customer Service Services Representative
Resume:
Sheree Brooks
Fort Worth, TX *****
**********@*****.***
With over 20 years of experience providing excellent customer service and building quality long lasting relationships, the following roles have developed into a resourceful team player with the ability to collaborate with all levels of leadership, while thriving in a fast paced environment. Work Experience
Fleet Services Representative
Daimler Truck Financial - Fort Worth, TX
June 2021 to Present
Prepare legal documents for account modifications (lease renewals, lease rewrites,extensions,TOI/TOE’s and restructures).Upon return of executed documents,audit for completeness to take necessary actions to execute the modification to send to funding. Respond timely to emails, and phone.Provide account information and updates as requested for payoffs,insurance loss, amortization,power of attorney and invoice changes….Complete requests where possible in relation to account questions,title release and payoff provision.Build relationships with internal partners to minimize risk of non-compliance with partner policies. Work with the office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer. Lease Maturity Advisor
Mercedes-Benz Financial Services USA LLC - Fort Worth, TX March 2018 to June 2021
Market current lease maturity strategies/incentives directly to customers as well as collecting lease end balances. To act as a liaison between the customers, the dealerships and the internal departments within the MBFS to sell, promote & support current remarketing strategies. Manage 500 lease accounts with an approximate value of $60 million. Analyze and communicate any discrepancies pertaining to final inspection reports. Negotiate payment plans and settlements. Create waivers or cases to resolve issues within levels of responsibility.
Field Sales Executive
AT&T - Fort Worth, TX
May 2015 to January 2018
Build and foster relationships with ACC property managers, external affairs, engineers, and vendors. De-escalate high tension situations using wide product knowledge to provide an ideal customer experience. Coach technicians to ensure flawless execution of marketing promotions initiated by the company. Maintain knowledge of local competition offers and provide critical market feedback to sales coach. Train new hires on proper procedure to be successful in AT&T's;T's Ever-changing environment. Retail Sales Representative
AT&T Mobility - Fort Worth, TX
April 2000 to May 2015
Developed and attained customer experience to achieve all sales objectives within company owned locations. Handled all administrative aspects of the sale including: completing customer contacts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
Education
High school diploma
Skills
• Public speaking/presentations (4 years)
• Marketing
• Organizational Skills (10+ years)
• Conflict management (10+ years)
• Team player (10+ years)
• Management (4 years)
• Account Management
• Project management
• Time management (10+ years)
• Budgeting
• Analytical thinking (10+ years)
• Strong written & verbal communication (10+ years)
• Administrative Experience
• Outlook (10+ years)
• Attention to detail (10+ years)
• Building quality relationships (10+ years)
• Sales
• Account management
• Inside sales
• Microsoft Office
• Negotiation
• Upselling
• Customer relationship management
• CRM software
• Sales management
• Customer service
• Relationship management
Certifications and Licenses
Driver's License
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