Delivery Driver Security Officer

**/**** - ******* ******** ******

Doordash Inc, Las Vegas, NV

Deliver various packages and items to and from distributors, clients, and vendors.

Ensure all items arrive at their destination in a swift and safe manner. Request feedback on provided services and resolve any client concerns. Collect payments

Follow DOT regulations and safety standards

06/2023 - 05/2024 Security Officer

Poker Palace Inc, North Las Vegas, NV

Conducted patrols throughout casino floor, perimeter, as well as adjoining lots to ensure safety of patrons, property, and assets. Escorted assets to and from various departments as well as machines, such as ATMs and Slots.

Ensured that any infractions with the casino policies are resolved with de- escalation and order.

Created documentation outlining incidents and events to ensure clear communication to all casino team members as well as state/federal agencies, when necessary

03/2023 - 06/2023 Security Guard

Rocky T's Inc, Las Vegas, NV

Completed foot patrols throughout sites, ensuring to radio in any incidents for guidance by Dispatch.

Utilized Detex wands for scanning checkpoints throughout the property. Documented equipment sign in and sign outs.

Escorted deliveries into restricted areas.

Directed passersby and others to areas within the property, guiding when necessary,

MASON KISHIMOTO

LAS VEGAS, NV

Phone: 725-***-****

Email: *****.****@*****.***

Skills

Effective Team Player Adaptability

Multi-tasking Conflict Resolution

Self Regulation Critical Thinking

Placidity Interpersonal Communication

Intrapersonal Intelligence Management

Empathy Conscientiousness

Employment History

12/2022 - 03/2023 Store Attendant

Ace Liquor (LLC), Las Vegas, NV

Operated a cash register for receiving payments (cash, checks or charges) from customers for goods, ensuring all funds are balanced. Made change and issue receipts to customers.

Recorded amounts received, ensuring to total and summarize funds received. Received, moved, stored, and organized supplies/goods. Counted and sorted inventory, including packaged goods, verifying items on requisitions or invoices

12/2018 - 01/2023 Club Operations/Hospitality Management Specialist/ Diamond Resorts (ACQ by Hilton Grand Vacations), Las Vegas, NV Club Operations May 2021 - January 2023

Provided education to customers and team members on products, services, and processes.

Fulfilled and process Work Orders received via mail, email, and in person. Allotted member benefits and points, including gift cards, vouchers, and system only benefits.

Ability to complete any assignments not specifically outlined in this description assigned at the discretion of the management of the department. Resolved various concerns efficiently, effectively, and professionally through all communication methods (e.g., telephone, email, letters, or in person) Hospitality Management Specialist October 2019 - May 2021 Responsible for researching and organizing information in collaboration with Sales and Resorts in order to provide responses to high level customer concerns and complaints.

Provided resolutions while adhering to guidelines established by the company Handled various inbound call and workgroup queues. Conducted full Sales Integrity Process reviews and research of owner/member concerns as presented for resolution. Planed and hosted conference calls with designated Sales representative(s) and owner/members, reviewing the contract as well as the Quality Assurance step of purchasing, which is a taped session with video and audio. Non-Owner Marketing Customer Care Representative December 2018 - October 2019

Professionally discussed concerns from guests to help solve a variety of customer service issues.

Remained calm and understood guests while ensuring their issues are handled.

Performed Inbound and Outbound calls from and to Guests, Agents, and Resorts worldwide with customer service related issues Professionally routed calls to the proper departments, nationwide. Spoke to guests about locations of where they want to travel to and book the guests to create unforgettable vacations.

Education History

General High School Curriculum

High School Equivalency Diploma

Waipahu Community School for Adults (HCAP), Waipahu, HI References Available on Request

Detailed References

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