Customer Service Tech Ii
Resume:
Tonda Webb
Chicago Heights, IL *****
***********@*****.***
To acquire a full-time position where I can utilize my knowledge, creativity, and my medical experience.
Work Experience
ER Tech II
Franciscan Health-Olympia Fields, IL
January 2024 to Present
• Check patients in getting history and vitals signs
• Perform basic procedures such as blood draws, IV insertions, EKGs, and catherization
• Proficienct in computer software Epic
Center Medical Specialist
Grifols Biomat Plasma Donation Center-Chicago, IL
May 2022 to January 2024
• Ensure a donor medical information is complete and accurate prior to donation
• Builds rapport with donors to ensure overall customer satisfaction with the sensor to support long- term donation
• Provide counseling to downers regarding unacceptable test results COVID-19 Tester
RCM Health Care Services-Chicago, IL
August 2021 to June 2022
• Uphold a safe work environment by wearing adequate PPE and clean and disinfect work areas
• Check patients in and administer nasal swab PCR
• Collect and handle samples safely and according to policy Correctional Officer
Indiana State Prison-Michigan City, IN
October 2020 to April 2021
• Regular head count of inmates within prison
• Enforce rules,keep order and maintain a safe Correctional environment
• Conduct regular searches checking areas like cells, recreation rooms, and showers for unauthorized item
EMT-B
ELITE AMBULANCE-Hickory Hills, IL
April 2019 to April 2020
• Drive to the scene and provide basic life support to the patient before they are transported to destination
• Determine the right course of action after evaluating the patient’s condition
• Provide first-aid treatment or life support care to sick or injured patients. Certified Nurse Assistant
Symphony of Bronzeville-Chicago, IL
April 2016 to April 2019
• Assist elderly population with all aspect of daily care
• Answer call lights in timely fashion
• Provide patient care and utilize good customer service skills Nurse Tech
Jackson Park Hospital Chicago-Chicago, IL
November 2013 to July 2016
• Proficient in ED, Telemetry, Med surg, and psych unit
• Provided Vitals and accu check findings to nurse
• Performs various duties under the supervision of a Registered Nurse
• Answer calls for help and observe changes in a patient's condition or behavior Education
EMT-B in Health Education
Lake Superior College - Elmhurst, IL
February 2018 to April 2018
High school or equivalent in general studies
Prologue Early College High School - Chicago, IL
November 2000 to June 2004
Skills
• Medical Terminology
• Critical Care Experience
• Triage
• Law Enforcement
• EMT-B (5 years)
• Medication Administration
• Medical terminology
• Critical care experience
• Customer service
• Laboratory experience
• Phlebotomy
• Specimen collection / processing
• OSHA
• Anatomy knowledge
• Physiology knowledge
Certifications and Licenses
Certified Nursing Assistant (CNA)
CPR
First Aid Certification
EMT-B
EMT License
Driver's License
Assessments
Medical terminology — Proficient
February 2022
Understanding and using medical terminology
Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Workplace safety — Proficient
September 2021
Using safe practices at work
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
September 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Clinical judgment — Proficient
September 2020
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
Protecting patient privacy — Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Key Strengths
• Proficient in working in a fast pace, challenging environment
• Ability to quickly learn new concepts and skills
• Highly motivated to launch nursing career
Contact this candidate