Customer Service Representative

Nichole Griffith

************@*****.*** 318-***-**** Des Moines, IA

SUMMARY

Seasoned Customer Service Representative with 6 years of experience in fast-paced call center and retail environments. Expert in issue resolution, account management, and providing exceptional service in telecommunications and tax refund assistance. Seeking a Customer Service Rep role to leverage extensive customer interaction skills and sales proficiency.

WORK EXPERIENCE

Sutherland

Customer Service Representative Jul 2022 - Present

• Provide comprehensive support for tax refund inquiries and basic card services, ensuring accurate and timely assistance.

• Maintain and manage customer accounts, delivering high-quality service and customer satisfaction.

• Address and resolve customer issues effectively, utilizing strong problem-solving skills to enhance customer experience.

Customer Care Agent Nov 2021 - Present

• Provide comprehensive customer support by resolving issues related to cable, internet, and telephone services, ensuring customer satisfaction and service continuity.

• Execute product and service sales by identifying customer needs, offering relevant solutions, and enhancing customer engagement.

Dairy Queen Ruston, LA

Crew Member Jan 2017 - Dec 2018

• Efficiently prepared and delivered a variety of menu items, ensuring consistent quality and customer satisfaction.

• Demonstrated strong interpersonal skills by providing friendly and responsive customer service.

• Upheld sanitation standards by meticulously cleaning and restocking workspaces and equipment. Wendy's Ruston, LA

Crew Member Aug 2016 - Jan 2017

• Provided prompt and courteous service to patrons, ensuring a positive dining experience.

• Upheld high standards of sanitation and organization, consistently maintaining cleanliness in customer-facing and food preparation areas.

Walmart El Paso, TX

Apparel Sales Apr 2010 - Feb 2011

• Maintained an orderly presentation of merchandise, ensuring clean shelves and well-stocked racks.

• Facilitated a pleasant shopping environment through consistent upkeep of apparel displays. Albertsons El Paso, TX

Bakery Sales Aug 2009 - Apr 2010

• Efficiently executed the baking, packaging, and inventory management of a diverse range of bakery products to maintain optimal stock levels and product freshness.

• Ensured a consistent supply of bread, cakes, and assorted bakery items, meeting daily sales and customer satisfaction targets.

Walmart San Antonio, TX

Cashier Jan 2009 - May 2009

• Processed transactions with accuracy and efficiency, ensuring a positive checkout experience for customers.

• Provided exemplary customer service by assisting with product location and maintaining a clean and organized shopping environment.

EDUCATION

South University_Savannah Online

Bachelor's degree, Health Services Management

Present

Independence University

Bachelor's, Health Services Management

Sep 2021

Parkland Highschool

High School Diploma, General Education

El Paso, TX

2007

SKILLS

Customer Service • Communication Skills • English • Customer Service • Typing • Organizational Skills • Microsoft Word

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