Customer Service Human Resources
Resume:
Maimouna diop
INFORMATION
PHONE NUMBER 313-***-****
EMAIL: ***************@******.***
Education
Grand Valley State University
Major: Biotechnology
Minor human resources
GPA:3.4
CORE COMPETENCIES &SKILLS
● Computer: Microsoft Office,
● Customer Service
● Language: Proficient in French/Wolof
● Team collaboration
● Management
● Problem-Solving
● Written and Verbal
● Communication
● Research and analysis.
● Regulatory guidelines
● Data Gathering and interpretation.
● Babysitting
WORK HISTORY
Wendys
Position: crew member/team leader
Dates of employment November 2021 to December 2023
● Operated cash register and handled transactions accurately and efficiently.
● Prepared food items according to company standards, ensuring quality and freshness.Customer service and interpersonal communication skills.
● Time management and multitasking abilities in a fast-paced environment.
● Attention to detail in food preparation and order accuracy.
● Teamwork and collaboration for efficient workflow and customer satisfaction Certified Languages International
Wolof Interpreter Oct 2023-present
● Ensured accurate and culturally sensitive communication between Wolof-speaking individuals and English-speaking counterparts.
● Conducted Consecutive Interpretation during interviews, screenings, and legal proceedings to facilitate effective communication between Senegalese refugees and Homeland Security officials.
● She managed high call volumes, predominantly in the medical field, providing telephonic interpretation services across various industries, including insurance, finance, utilities, customer service, and state courts.
Stt security
● Controls access to client site or facility through the admittance process.
● Patrols assigned to the site on foot or in a vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
● Protects evidence or scene of incident in the event of accidents, emergencies, or security. Foundation Khadim Rassul of Michigan Jun. 2017
● Community Education Program Coordinator
● Established tutoring program for students in low-income communities
● Assisted students with networking by aligning them with students in the same area of study
● Coordinated ESL program in partnership with the International Institute of Metropolitan Detroit
● Assisted with translation to English and Wolof
City Shield Security
Nov. 2020- Dec 2021
● Secure, patrol, and regulate access control to ensure the protection of human life and
property.
● Manning the thermal imaging cameras.
● Safely distributing PPE gear.
● Enforcing social distancing requirements, and auditing equipment. Babysitting
2016/2018
● Provided attentive and compassionate care for children, ensuring their safety and well-being at all times.
● Engaged children in age-appropriate activities to stimulate their physical, emotional, and cognitive development.
● Prepared nutritious meals and snacks, following dietary guidelines and considering any allergies or special needs.
● Maintained a clean and organized environment, including tidying play areas and doing light housekeeping tasks.
● Communicated effectively with parents regarding children's activities, behavior, and any concerns that arose during care.
● Childcare and child safety techniques.
● Patience, empathy, and the ability to connect with children.
● Organization and time management skills to balance caregiving duties.
● Problem-solving and conflict resolution when addressing children's needs or challenges. RELEVANT EXPERIENCE
Lincoln High School
Language Tutor
Warren, MI 08/19 – 06/20
● Train students in the vocabulary, grammar, pronunciation, reading, and writing of a foreign language.
● Evaluate students’ performances, including grading homework assignments and making notes of how well students participate in discussion.
HONORS AND ACTIVITIES
● Volunteer several hours each week to mentor and tutor young students from Senegal in language.
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