Customer Service Manager

CHARLENE WILLIAMS

CCecedenise****nyahoo.com 904-***-**** Jacksonville, FL 32277

Summary

Motivated Shit Leader enthusiastic about helping team members meetand exceed objectives with compassionate

leadership. Talented trainer and operational problem-solver with frontline experience and collaborative nature.

Resourceful in balancing customer, company’ and employee needs. People-oriented Shit Leader successful executing

‘new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Cantinuously

‘evaluates operations forsafety conavrnsand implements strategies to reach lagets. Industrious Shift Lander fully invested

in building strong, motivated team to consistently debver high-quality results against challenging targets. Documented

Ssuccessin supporting cantinuous improvement efforts and recommending measures to improve productivity. Strong

technical and people management abilities,

Skills

# Customer service focus «© Customer Service Management

+ Quality contol assurance « Production Reporting

+ Operations Support

Experience

Moe's Southwest Guile Jacksonville, FL. # Inspected food preparation areas to ensure proper sanitation standards

Shift Leader ‘were met at all imes,

(5/2021 - 06/2024 «Provided exceptional aistomer service and maintained a positive attitude

throughout the sit

‘¢ Maintained an organized work environment by delegating tasks to staff as

needed

‘Assisted in taining new employees an shift operations

‘# Supenised the cleaning of dining areas, restrooms, kitchen equipment, and

floors in order to maintain safe and sanitary environment for customers

and staf alike

KrystafsRestaurant Jacksonville, FL # Provided ongoing coaching and feedback to team members regarding job

[Assistant Shift Leader performance

on2014 - 52021 ‘Resolved austomer complaints in a profesional manner while maintaining

‘excellent customer service standards,

‘¢ Trained new employees on proper use of equipment, safely protoclsand

customer servie techniques

‘Conducted weekly meetings with shit personne! to discuss goals,

‘objectivesand strategies fr improving operational efficiency

‘Assisted customers with product selection order placement and inguites,

Education and Training

Englewood High Schoo! Jacksonville, FL

High School Diploma

os2008

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