Customer Service Front Desk

Laura Lysander

********@*****.*** 917-***-**** New York City, NY

SUMMARY Seasoned professional with 33 years of diverse customer service experience, including sales roles at Ann Taylor Loft and The Museum Company where sales goals consistently met or exceeded. Skilled in front desk administration, event hosting, and retail merchandising, demonstrating exceptional interpersonal and problem-solving abilities. Seeking a Customer Service Specialist role to leverage extensive customer interaction expertise and a proven track record in sales and client satisfaction. WORK EXPERIENCE Lysander’s Literaries’ Books/Phantasmique, the Mystic Scroll

& Scribe

Publisher, Author, Creator 2018 - Present

• Develop and execute all facets of the publishing process for a portfolio of 11 distinct literary works, including content creation, editing, and cover design.

• Utilize Draft2Digital (D2D) and Kindle Direct Publishing (KDP) platforms to independently publish and distribute original novels.

• Manage the complete lifecycle of literary projects from conception through publication, ensuring high-quality content and adherence to industry standards. CTI Convention Staffing NY NY 10012

Event Host and Staffer Feb 2013 - Mar 2013

• Managed event attendee check-in and facilitated entry processes, ensuring a seamless experience at high-profile conventions.

• Operated IT badge making and scanning systems, providing efficient access control and contributing to the overall security and organization of the events. Ann Taylor Loft New York City, NY

Times Square Flagship

1459 Broadway & East 84

St Locations NYC NY

Sales Associate 2007 - 2012

• Delivered personalized fashion guidance and styling solutions to diverse clients, ensuring satisfaction and cultivating return business.

• Facilitated seamless merchandise returns and exchanges, contributing to a positive in-store experience for customers.

• Recognized for exceptional sales performance through the receipt of multiple awards for meeting and exceeding store targets.

American Greetings NYC, NY

Merchandiser and Stocker 2010 - 2011

• Efficiently managed inventory levels and maintained stock organization to ensure product availability and accessibility for customers.

• Conducted accurate scanning and processing of merchandise returns, facilitating the seamless rotation and replenishment of greeting card stock. Discovery Channel Store Grand Central Station,

New York City, NY

Cashier 2006 - 2008

• Delivered exceptional customer service, contributing to an enhanced profit margin through effective floor sales and interactive product demonstrations.

• Developed and arranged visually appealing merchandise displays to attract customer attention and promote sales.

Zootique Central Park, New York

City, NY

Sales Associate Jun 2005 - Aug 2005

• Managed booth operations, ensuring effective sales and high-quality customer service within a high-traffic zoo environment.

Broadway Joe Steakhouse 313 W46 st NYC NY

10036

Hostess 1996 - 2003

• Managed the welcoming of guests, providing a positive first impression through attentive greeting and efficient seating arrangements.

• Coordinated reservation schedules to optimize dining room flow and guest satisfaction.

• Served as an information resource for tourists, enhancing their overall experience by offering insights into local entertainment options. The Museum Company New York City, NY

Sales Associate/Cashier 2001 - 2001

• Consistently surpassed monthly sales targets and distinguished as the annual top sales performer, securing the maximum commission available. Drama Book Shop Inc. New York City, NY

Mail/Web Order Dept. Collections/Returns, Cashier 1989 - 2000

• Managed the collections and returns process, ensuring efficient resolution of customer inquiries and maintaining accurate inventory control.

• Delivered high-quality customer service, contributing to a positive shopping experience through effective handling of sales transactions and maintenance of store cleanliness.

Actors Studio 432 West 44th ST NYC

NY

Front Desk Administrator 1989 - 1999

• Managed the reception area, effectively coordinating guest and member check-ins for various events including auditions, rehearsals, and performances.

• Performed a range of administrative tasks such as handling correspondence and fulfilling specific requests for administrators and members.

• Provided support in various theater operations, including box office ticketing, wardrobe assistance, prop management, and light board operation during showcases and performances.

Star Magic 73 &

Amsterdam/Lexington

Ave NYC NY

Floor Sales 1994 - 1996

• Greeted customers and provided them with detailed product information to enhance their shopping experience.

• Managed and replenished inventory to ensure availability of merchandise on the sales floor.

Tower Records Broadway & 66th &

Broadway and 73ST NYC

NY

Assistant Manager/Shift Supervisor 1993 - 1995

• Managed store operations, including processing returns/exchanges and conducting overnight shifts to ensure seamless daily functions.

• Facilitated store readiness by setting up cash registers and maintaining inventory, contributing to an organized and efficient customer experience. Wagner College S.I. NY

Library Page/Theatre Box Office Clerk/Theatre House Usher/Manager

1984 - 1989

• Efficiently managed diverse roles at Wagner College including organizing library resources as a Library Page, coordinating ticket sales and customer service as a Theatre Box Office Clerk, ensuring patron satisfaction and safety as a Theatre House Usher, and overseeing theatre operations and staff as a Theatre Manager. EDUCATION Wagner College

Bachelor of Arts, Speech and Theater

S.I. NY

1989

Contact this candidate