Customer Service Data Entry

SHANNON NAVARRO

************@*****.*** 916-***-**** Carmichael, CA 95608

Summary

Skills

Cross-cultural awareness

Geographical knowledge

Issue Resolution

Customer Documentation Review

Regulatory Compliance

Payment Processing

Detail Oriented

Problem-Solving

Data Entry

Flexible Schedule

Self Motivation

Excellent Communication

Phone and Email Etiquette

Reliability

Customer Service

Time Management

Upselling and Cross Selling

Decision-Making

Adaptability

Effective Communication

Phone Etiquette

Team Collaboration

Experience

Dept. of Veteran Affairs Rancho Cordova, California

Travel Clerk

06/2017 - 06/2018

Processed travel arrangements for clients, including airfare, hotel accommodations and car rentals.

Maintained database of customer profiles, including contact information, payment records and travel preferences.

Monitored changes in government regulations regarding international travel procedures.

Responded promptly to inquiries from customers about their travel plans.

Progressive Rancho Cordova, California

Customer Service Representative

10/2005 - 12/2010

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed strong relationships with customers by providing personalized assistance and support.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Wachovia Bank Sacramento, CA

Data Entry Clerk

09/2003 - 09/2005

Ensured compliance with all relevant rules and regulations governing data entry activities.

Utilized specialized software applications related to the job role.

Collaborated with other departments to resolve issues regarding incorrect data entries.

Organized files according to established procedures for easy retrieval later on.

Maintained confidentiality of sensitive information entered into the system.

Performed data entry from paper documents, emails, and other sources into computer systems.

Maintained updated knowledge of industry trends related to data entry operations.

Operated various office equipment such as scanners, printers. when required.

Kaiser Permanente Sacramento, CA

Healthcare Customer Service Representative

08/1998 - 06/2003

Scheduled appointments for patients using the electronic health records system.

Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.

Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Maintained client confidentiality according to HIPAA regulations at all times.

Updated patient files in accordance with company policy and procedure guidelines.

Verified patient demographic information in order to ensure accuracy of data entry.

Assisted with training new staff members on policies and procedures related to customer service roles within the organization.

Ensured that proper follow up was completed after each interaction with a customer.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Applied HIPAA privacy and security regulations while handling patient information.

Verified demographics and insurance information to register patients in computer system.

Education and Training

Carrington College California - Sacramento Sacramento, CA

Certificate in Medical Billing And Coding

04/2022

Sawyer College Sacramento, CA

Certificate in Medical Office Management/medical Assistant

06/1998

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