Customer Support Technical

**********@*****.*** Bryan Midlothian, Key VA +1-804-***-****

WORK HISTORY

Technical Support Representative at SimpliSafe

**/**** - **/**** (2 years)

* Educated customers on system installation, use, and assist in trouble shooting.

* Used problem-solving skills to solve customers issues and address concerns.

* Provided customer support through inbound and outbound calls. Customer Service Representative at KSI

05/2021 - 01/2022 (1 year)

* Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

* Listened attentively to caller needs to ensure a positive customer experience * Accessing electronic and paper cataloging systems to look up product information and availability * Strived for quick complaint resolutions to resolve problems and avoid any escalations of issues. Technician at Asurion

05/2019 - 04/2021 (2 years)

* Provided in person device setup and tech support for customer s smart phones, tablets, and or other consumer electronics.

* Responsible for resolving operational issues on customers devices, other equipment and connectivity while offering education and device suggestions.

* Responsible for meeting sales goals implemented by Company. Solutions Specialist at Verizon Wireless

08/2004 - 04/2018 (14 years)

* Identified, performed troubleshoot, diagnosed and worked to resolve customer issues for all point of sale devices.

* Met and exceeded quota revenue target for net activations, customer renewals, enhanced services, and device accessories.

* Demonstrated equipment functions and network capabilities with customers * Performed rate and package evaluations and propose solutions that best benefit the company and customer.

PC Banking Specialist at Suntrust Bank

08/2000 - 04/2003 (3 years)

* Assisted clients with Internet banking and bill payment transactions.

* Processed and balanced multiple online transactions.

* Performed all aspects of web-based customer support.

* Responsible for handling calls and assisting each client with information needed to finalize financial transactions.

EDUCATION

ECPI COLLEGE

Graduated 1970

Network Administration Office Technology

SKILLS

prepare presentation, 0 year

draft document, 0 year

draft legal correspondence, 0 year

draft legal document, 0 year

commercial litigation, 0 year

LANGUAGES

English, Bilingual

SOCIAL NETWORKS

Facebook, https://Kathy Bishop Choy

Twitter, https://Twitter

Linkedin, https://www.linkedin.com/in/robertabordner ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

Contact this candidate