Customer Service Support

RR Randall Revilla

Honolulu, Hawaii ***** 808-***-**** *********@*****.***

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PROFESSIONAL

SUMMARY

Dynamic professional with a proven track record at Hele, enhancing customer satisfaction through exceptional customer service and problem resolution. Skilled in team collaboration and maintaining high levels of product knowledge. Achieved consistently high customer feedback by prioritizing empathy and effective communication. Expert in customer support and adept at fostering positive work environments. Experienced Job Title with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. SKILLS Customer Service

Customer Support

Problem Resolution

Team Collaboration

Product Knowledge

Complaint Handling

Complex Problem-Solving

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 03/2023 to 06/2024 Hele Hon. Hi.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Maintained a high level of product knowledge, providing accurate information to customers.

Answered customer telephone calls promptly to avoid on-hold wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions. Offered advice and assistance to customers, paying attention to special needs or wants.

SAUTÉ LINE COOK 10/2022 to 03/2023

Wolfgang's Steakhouse 150 Kaiulani Ave. Hon. Hi. Covered, dated, rotated and properly stored food items to preserve quality and freshness.

Organized server tickets to expedite food orders.

Sauteed and seasoned meats, pastas and vegetables to customer taste preference.

Maintained neat appearance and clean uniform to project professionalism to customers.

ASSISTANT MANAGER 03/2017 to 10/2022

SUBWAY®Restaurants 2201 Kalakaua Ave. Hon. Hi. 96815 Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

PIZZA COOK 10/2021 to 10/2022

California Pizza Kitchen 4211 Waialae Ave. Hon. Hi. 96816 Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.

Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.

Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations. Prepared ingredients ahead of time to promote efficiency in dish garnishing.

Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation. Monitored and maintained clean working areas and cooking surfaces. Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.

Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.

Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment. Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.

Demonstrated adaptability by quickly learning new recipes and techniques as menu items evolved, ensuring a seamless transition for customers. Managed time effectively during shifts to prioritize tasks and complete them within designated timelines, minimizing downtime in the kitchen. Unloaded delivery truck to place food items and ingredients in designated space.

EDUCATION G.e.d.

Kaimuki High School, Honolulu, HI

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