Human Resources

La’Trice Johnson-Gober

*** ***** *****, **** ***

Fort Mill, SC 29708

Cell Phone 216-***-**** Email: **********@*****.***

MISSION

To excel in my work area and to add value to my business. My dedication, management skills and customer service expertise can be utilized in this direction for being one of the top performers of each organization.

QUALIFICATIONS

Years of customer service experience, computer skills, Learning and Development Human Resource Knowledge and experience -Learning and Development, Onboarding, Background and fingerprint screening, Various Managerial/Leadership experience, TQM and DMAIC Process Improvements to benefit productivity for the individual, direct team and the company, Extensive Real Estate Background including real estate appraising and home inspection., Certified Nursing and Medical Training, Detailed in Government loans, Hands on experience with family counseling and case studies. Outreach worker to direct families to specific social services. Worked extensively in managerial positions in both, retail and social services.

WORK HISTORY – Most Recent

10/2021-Present AMS Work Solutions, Work @ Home, Coordinator- Recruitment Administration Specialist. Worked on major financial stakeholder account specializing in the Wealth Management. Managing account specific administration activities such as CV capturing, requisition management, interview scheduling, help desk support, candidate checklist management, updating applicant tracking system and pre-employment screening. Managing other various Ad-Hoc administration activities to support the effective running of the recruitment process, collaborating on or completing daily weekly, monthly and quarterly reports accurately as required within set deadlines. Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders. Ensuring stakeholders are continually appraised and updated on the relevant processes. Management of day-to-day queries relating their area of responsibility, ensuring all are dealt in an effective and timely manner and escalated where necessary. Participating in continuous improvement implementation within the immediate team. Effective English business communication skills, written and oral, some French. Working knowledge of Microsoft packages: Outlook, Team, Word, Note and excel. Worked with client from Offer acceptance to Day 1 start. Data entry on excel spreadsheets, Taleo, Workday, Cisive, MyBig, PeopleSoft and FINRA to name a few. Experienced with working on a virtual team, team coverage, benefits, dual and triple monitors. Experience, integrity, dependability, organization/communication skills are only a few assets that I can bring to the company.

(9/2020-10/2021- Lapse in work due to COVID- 19 Pandemic/ Fulltime caregiver to Father)

01/2018 -09/2020 Promoted to Hilton Worldwide, Work @ Home, Go-Hilton Team Team Member Services and HR Compliance. Worked with company employees and hotel management on a day-to-day basis regarding visiting team members, employees, compliance and the disciplinary actions for being non-compliant. Monitoring compliance issues and suspension of accounts. Worked with new hires to help set up team member benefit accounts, suspended accounts and activated suspended accounts once suspension was complete. Due to Covid-19 was placed on furlough and eventually offered permanent severance package due to company downsizing.

12/2015-01/2018 Hilton Worldwide, Work @ Home, Guest Assistant Specialist- Voice New Hire Learning & Development Coach

Responsible for acting as the last recovery for guest that have experience an unpleasant experience at one of the Hilton Brand hotels. Reviewing member benefits to determine the eligibility of upgrading to higher level tier, Responsible for working with unsatisfied guest, and creating a caring image of Hilton Hotels that will restore guests trust in our brands. Works closely with hotel managers/owners to increase the guest loyalty to the Hilton Family in the US and internationally. 03/2017 Crossed trained and mutually work as New Hire Coach in Learning & Development Program. Managerial trainings on process improvement and team building, Responsible for Onboarding of New Hires and responsible for training and developing the skills and confidence to enable them to become a top performer working in the reservation sales department.

09/2008-01/2015 CitiFinancial, Operations, Network-Back End and Work @ Home,

Ownership Collections in Personal Loans & Promoted to Homeowner Specialist in Mortgage Department w/ Foreclosures & Loss Mitigation.

Serve as the single point of contact for assigned clients throughout the Loss Mitigation treatment cycle to include all customer contact, document retrieval and coordination with specialty loss mitigation groups and internal departments. Provides consistent and timely status updates on all steps of Loss Mitigation treatment process loans, modifications, short sale, forbearance programs.

Counsel borrowers on document retrieval and review process. Interact with clients through all forms of communication on all loss mitigation treatment stages, waterfall treatments and review collection of required documents. Resolved complex issues for assigned portfolios regarding Loss Mitigation treatment cycle. As required, participates on special project teams that support initiatives and decisions that are made without management approval working under little to no direct supervision.

Worked VA, FHA programs and Safe Act Registration required through Federal Government Mortgage Board

10/1999-06/2008 Chief Appraiser &CEO, Exper’Tise Appraisals, Appraiser and Business owner

01/2006-06/2008 N.O.A.H. Counselor (Northern Ohio of Affordable Housing), Credit and Loss Mitigation, 2490 Lee Blvd., Cleveland Hts., 44118 216-***-****

EDUCATION

2021 Women’s Entrepreneurship Certification Program, Cornell University, Certificate obtained.

2021 State of South Carolina Life Insurance, State of Ohio Life Insurance, Agent/Producer. CE & License current

2015 Bachelors of Arts Psychology –Health, Human Services and Science with Sociology & English Minors, Ashford University

2000-2006 Certificates obtained, C.E. - Residential Report Writing

1999 State of Ohio, Appraisal Licensed obtained, Department of Commerce, Real Estate Division

1988 Nursing Administrative & Assistant Program – Certifications obtained, Clinicals passed

1987 Ohio University, College of Social Sciences

1983 Cleveland Heights High, National Merit Graduate, College and Business Prep

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