Continuous Improvement Operations Manager

Summary

Experienced Sales Leader with over * years in sales management, renowned for driving business retention and fostering sustainable growth. Proven track record of surpassing targets by cultivating enduring customer relationships and leading high-performing teams. Skilled in enforcing industry policies and compliance standards, adept at analyzing and mitigating expansion risks, and committed to driving continuous improvement across all facets of operations. Known for strategic leadership in navigating complex business landscapes and optimizing organizational performance Experience

ECU Transit and Student Services Greenville, NC Operations Manager 08/2020 - 02/2024

Coordinated scheduling, training, and performance evaluations for operational staff, enhancing productivity and performance, leading to smoother operations.

Managed a team of 40 employees, providing leadership and oversight to ensure efficient daily operations and consistently meet organizational goals.

Oversaw inventory control and supply chain management by implementing effective practices and optimizing processes, minimizing waste and reducing costs.

Conducted regular safety inspections and training sessions, maintaining a safe work environment and reducing accidents. Facilitated collaboration between departments to streamline workflows, resolve operational challenges, and improve interdepartmental communication and synergy.

Established performance metrics and key performance indicators (KPIs), regularly analyzing data to drive continuous improvement initiatives and achieve operational excellence. Cultivated strong relationships with key stakeholders and customers, ensuring their needs were met and expectations exceeded through effective communication and service delivery. Career Note Greenville, NC

05/2019 - 08/2020

Moved to North Carolina to pursue degree, started school. Apple Austin, TX

Fraud Investigator 02/2018 - 05/2019

Conducted thorough review and analysis of customer orders to identify potential fraud indicators and suspicious activity, reducing fraudulent transactions and protecting company assets. Collaborated with Customer Service and Finance teams to investigate and resolve fraudulent orders promptly, enhancing interdepartmental efficiency and customer trust.

Utilized various fraud detection tools and systems to investigate, resolve, and prevent fraudulent activities, improving fraud detection accuracy and minimizing financial losses. Implemented and enforced fraud prevention policies and procedures to minimize potential losses and ensure regulatory compliance, strengthening the company’s security framework. Genpact Austin, TX

Fulfillment Specialist 01/2017 - 02/2018

Reviewed supporting documentation by examining medical records and police reports, ensuring accurate determination of coverage eligibility, which reduced errors and sped up the claims process. Investigated and evaluated insurance claims using detailed analysis and verification techniques, identifying and preventing fraudulent claims, thereby maintaining the integrity of the claims process. Processed and expedited claims payments by implementing efficient workflows and prioritizing tasks, ensuring timely payments and leading to increased customer satisfaction and retention. Resolved complex claims issues by collaborating with internal departments and external parties, achieving fair resolutions that improved customer trust and reduced dispute resolution time. Apple Austin, TX

Sales Representative 05/2016 - 01/2017

Drove customer experience & engagement by providing expert advice on available product offerings and demonstrating benefits & features, increasing sales conversions and customer satisfaction Colton Cato

512-***-**** ******.*****@*****.*** Austin, TX

Demonstrated exceptional product knowledge by assessing client needs & preferences and providing informed recommendations, closing up to 25 sales daily.

Provided exceptional product knowledge and demonstrations to customers by delivering detailed explanations and live demonstrations, driving sales and ensuring customer satisfaction, contributing to higher sales volumes and repeat business.

Effectively demonstrated product features and benefits to customers through tailored demonstrations, resulting in increased sales and customer satisfaction, boosting overall sales performance. Provided informed recommendations to clients based on strong knowledge of computer hardware and software, meeting client needs and preferences, leading to higher customer satisfaction and loyalty. Core Competencies

Sales Management, KPI Tracking, Team Management, Operations Oversight, Business Retention and Growth, Interpersonal Communication

Technical Skills

Microsoft Office Suite, VoIP Software, MacOS & iOS, SQL, CRM Software, Field Work & Research, Fraud Analysis and Detection, B2B & Inside Sales, Marketing Strategies and Creative Media Production Education

East Carolina University Greenville, NC

Anthropology and Biology 12/2023

Bachelor of Arts (Cum Laude)

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