Night Auditing Customer Service Human Resources

Roberta Robles

**** **** ***** **, ***********, NM 87121

Phone: 505-***-****

*****.**.******@*****.***

Qualifications Summary

Administrative professional experience working in fast paced environments demanding strong organizational and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detailed and very resourceful in completing projects; able to multitask effectively. Capabilities include: General Auditing & Accounting, Benefits Management, Record Keeping, Customer Service & Relations,Recruiting & Staffing HR Policies & Procedures Experience Highlights

Registering guests, managing reservations and providing information about rooms, rates and amenities. Responsible for reconciling daily transactions, preparing financial reports, and ensuring accuracy in guest billing and resolving issues that may arise during the night shift.

Part of a special state funded project that performed audit/data cleansing on retirement records for multiple government agencies which included The State of NM, The City of Albuquerque,Multiple Police municipalities throughout New Mexico Part of a project management team that worked directly with Sandia National Laboratories. generated monthly invoices for SNL also, prepared project budgets and bi-weekly finance/work schedules; performed periodic job inspections and maintained safety records.

Promoted to Assistant Human Resources Director in a company that held over 600 employees. Served as a liaison between employees and management; verified all payroll deductions; managed all personnel issues that included worker compensation claim, OSHA record keeping, benefit enrollment claims. Hired and terminated personnel; handled salary negotiations. Orchestrated museum special events and reservations managed security and custodial for various events such as lectures, receptions, teacher workshops, as well as exhibit openings; prepared a weekly in-house calendaring system for the StateofNM, UNM and Museum foundation, assisted museum director and senior staff with special projects upon request. Employment History

NIGHTAUDITOR/FRONT DESK AGENT,Quality Inn & Suites BUSINESS OPERATIONS SPECIALIST, State of New Mexico/PERA ASSISTANT PROJECT MANAGER, National Heating and Ventilating Co. ASSISTANT HUMAN RESOURCES/SAFETY DIRECTOR, Gardner Zemke Co. FACILITY COORDINATOR ASSISTANT, State of New Mexico/Natural History Museum