Business Development Account Management
Resume:
George Harvey
********@*****.*** 301-***-**** Upper Marlboro, MD linkedin.com/in/george-harvey-45b59879
SUMMARY
Seasoned professional with 26 years of experience in account management and business development, seeking a Customer Success Manager role. Expert in fostering customer relationships, driving revenue growth, and leading teams to surpass objectives. Proven track record in strategic partnership development, project management, and leveraging life cycle management to enhance customer satisfaction and retention.
SKILLS
ACSS • Microsoft Suite • Account Management • Workforce Management • SaaS • Salesforce • STaaS • Artemis • G Suite Applications • Pivot Tables • Reporting • CRM • CSM • Communication • Training • Data Analysis • CLIN Billing
WORK EXPERIENCE
Verizon Business
Manager-Am Account Services (Public Sector and Global Enterprise)
Jun 2021 - Apr 2024
o Managed a team of 22 Global Account Managers, ensuring the delivery of key deliverables and revenue growth, alongside maintaining a portfolio worth $174M and enhancing sales partnerships.
o Led initiatives to drive change and innovation, resulting in heightened customer satisfaction as reflected in annual surveys.
o Employed critical thinking and strong business acumen to meet and surpass challenging goals, contributing to the strategic execution of company objectives.
o Cultivated strategic partnerships with internal and external stakeholders, contributing to a significant 20% annual increase in revenue.
oAdvanced diversity and inclusion efforts, creating a collaborative environment and enhancing team efficiency through innovative auditing and training practices.
Global Enterprise Account Manager
Feb 2019 - Jun 2021
o Fostered strong relationships with key clients, resulting in a 10% increase in revenue.
o Managed account portfolios, ensuring contract adherence and up-to-date client profiles.
o Enhanced customer engagement and lifecycle management, contributing to strategic priority improvements.
o Facilitated a 92% client adoption rate of digital tools through proactive enablement initiatives.
Customer Operations Coordinator
Apr 2018 - Feb 2019
o Resolved a wide range of customer inquiries, including technical support, billing, and account service issues for business and government accounts, ensuring first-contact resolution and reducing the need for call transfers.
o Provided informed recommendations on products and services, tailoring solutions to customer needs and effectively communicating pricing and benefits.
o Maintained high standards of professionalism and adhered to company guidelines, contributing to a trustworthy and customer-focused service environment.
HireCoder
Business Development and Partnership Manager
Oct 2017 - Mar 2018
o Fostered collaborative relationships with partners and clients, enhancing penetration and improving life cycle management metrics.
o Drove business growth by identifying market trends and client needs, leading to the successful acquisition of new software development projects.
o Managed strategic accounts effectively, resulting in the consistent achievement of challenging monthly sales targets through meticulous action planning and funnel management.
oLed an international team of 3 software development consultants.
Sears
Project Coordinator
Apr 2017 - Sep 2017
o Facilitated home improvement project logistics and installation, ensuring smooth operations and client satisfaction.
o Developed and nurtured client relationships, leading to the successful closure of $250,000 in home improvement projects.
o Contributed to financial operations by preparing loan documentation, complemented by delivering comprehensive sales presentations on various product offerings. Recognized for outstanding sales performance.
AT&T
Business Sponsorship and Marketing Account Manager
Aug 2016 - Dec 2016
o Managed client relationships, ensuring the maintenance of up-to-date account profiles and adherence to contract deliverables, which facilitated the consistent surpassing of monthly sales targets.
o Collaborated with key stakeholders to ensure transparent communication regarding project statuses, enabling the identification and addressing of potential issues and the capitalization on opportunities for client account which let to a 5% increase in sponsorship revenue
Business Account Manager
Apr 2015 - Aug 2016
o Delivered tailored solutions to meet diverse customer requirements, enhancing client satisfaction and retention.
o Fostered and expanded professional relationships, resulting in a robust pipeline of business prospects through effective networking.
o Exceeded key performance targets, achieving over 200% of sales goals in 2015 and earning the title of Team MVP for three consecutive months in 2016; recognized by regional leadership for securing a major account.
National Account Manager
Apr 2007 - Apr 2015
o Led a team of 23 account executives, fostering a collaborative environment and enhancing team performance.
o Initiated and developed the Costco national account, ensuring consistent top five national ranking in performance
o Oversaw sales revenue growth and conducted monthly forecasting for major retail accounts, optimizing profitability across 99 locations.
o Recognized for outstanding performance with multiple awards, including a summit winner accolade and quarterly sales recognitions.
EDUCATION
University of Maryland Bachelor of Arts (BA), Business Management Program
College Park, MD 09/1995 -1996
ITT Technical Institute Associates, Network Systems Administration
Springfield, VA 03/2015 – 12/2016
Cumulative GPA:3.88
References
Jacqueline Peete from Verizon
**********.*****@***************.***
(571) -643-6694
Angelique Phillips from Verizon
*********.*****.********@***************.***
(301) -821-7887
Carlene Cedeno from Verizon
*******.******@***************.***
(410) -200-8535
Contact this candidate