Customer Service Sales Representative
Resume:
Tykwon Banks
Elgin, SC *****
***********@*****.***
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor/Sales Representative
Spectrum (Charter Communication LLC) - Columbia, SC June 2020 to November 2023
Get an expert understanding of our products and services. Then, take calls from existing and potential customers to paint the picture of how our services meet their connectivity needs. Supervisor: Lashanda Ferguson
Customer Service Representative Teleperformance
AT&T TELEPERFORMANCE - Columbia, SC
March 2022 to December 2022
customer service representatives are a very important. I am the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, i have the chance to interact with people from all walks of life and no two days will be the same. As i continue to grow and challenge myself, i will discover my potential that can take me anywhere i want to go.
Responsibilities
My Responsibilities
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
Cashier/Customer Service
Circle K - Columbia, SC
March 2021 to March 2022
Greet customers when entering or leaving the store. We are looking for a Cashier to manage all transactions with customers accurately and efficiently. Scan goods and ensure pricing is accurate. Education
Master's degree in Game Design Master of Science
Full Sail University - Orlando, FL
October 2023 to Present
Skills
• Culinary
• Food Service
• Fast Food (1 year)
• Food Preparation
• Food Handling
• Food Safety
• Kitchen Management Experience
• Kitchen Experience
• Professional Gamer
• Microsoft Word
• Retail Sales
• Cash Handling
• Catering
• Cleaning
• Customer service
• Serving
• Guest services
• Inventory Control
• POS
• Inside Sales
• Upselling
• Supervising Experience
• Negotiation
• Outbound Sales
• Telemarketing
• Inside sales
• Outbound sales
• Customer service
• Salesforce
• Retail sales
• Supervising experience
• Sales
• Analysis skills
• Organizational skills
• Communication skills
• Phone etiquette
• Performance marketing
• Restaurant experience
Assessments
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Completed
January 2021
Level of motivation and discipline applied toward work Full results: Completed
Outside sales — Completed
February 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Automotive maintenance — Proficient
June 2023
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Sales skills — Proficient
February 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
February 2024
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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