Customer Service Administrative Assistant
Resume:
London
Morris
Lancaster, TX. 75137
*************@*****.***
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Skills Engaging and patient customer service professional with 4+ years' experience in telephone and face-to-face customer interaction. Ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Eager to leverage my experience and knowledge in office management, inventory control, and conflict resolution as an asset to your business.
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Experience Assured Delivery / Delivery Scheduling Associate June 2021 - PRESENT, Waxahachie, TX.
Ensure world-class customer experience during each step of the scheduling process. Handled inbound/outbound calls to set up home delivery scheduling appointments in a fast paced, high contact environment. De-escalate sensitive situations for dissatisfied customers; provide real-time solutions to meet our customers needs and desires.
Planet Fitness / Front Desk Associate
July 2021 - January 2022, Cedar Hill, TX.
Assisted members with checking into the system upon arrival to the location. Lead prospective members on tours then assisted them with the new account sign-up process. Facilitated updates to member accounts in addition to responding to member questions and concerns in a timely and professional manner and elevated to management as needed. Responsible for closing shifts and creating daily bank deposits.
Friendship West Baptist Church / Administrative Assistant July 2018 - August 2019, Dallas, TX.
Ensured the efficient day-to- day operation of the office, and supported the work of the assigned pastoral staff members. Answered inbound calls, and directed them to the appropriate team, while taking direct messages for the staff that I supported. Assisted with making copies, sending faxes, and replying to general emails in a timely manner.
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Education Gateway Charter Academy /High School Diploma August 2013 - June 2019, Dallas, TX.
Huston-Tillotson University / BA. History
August 2019 - May 2020, Austin, TX.
Degree not completed
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