Quality Assurance Qa Analyst

AKHILA PRAKASH

Location: Milpitas, CA

******.****@*****.***

408-***-**** - LinkedIn Profile

Dynamic and certified Software QA Analyst with over 5 years of expertise in testing diverse applications. Salesforce Administrator certified, proficient in the STLC process. Adept in Agile environments, contributing to mobile and web testing for industry-leading companies. Key Skills

• Test Types: Functional, GUI, Integration, UAT, Cross-platform, Ad-hoc, Sanity, Smoke, Regression.

• Programming: HTML, CSS, C/AL, JavaScript, Python, SQL.

• Tools: Jira, Bugzilla, Buganizer, Facebook in-house tool, TestRail, Charles Proxy, Android Studio, XCode, ADB, Salesforce in-house tool, Selenium IDE/Eclipse, PyCharm.

• Databases: SQL Server 2008, Oracle.

• ERP Platform: MBS Navision 2009 R2.

Experience

Quality Assurance Engineer - Google (Artech) May 2024 – Present

• Reviewed application design and requirements to understand expected user experience and functionalities.

• Executed test cases, focusing on accuracy of information and smooth transitions.

• Documented issues such as lagging scenes, misaligned objects, or incorrect information, and reported these to the development team with comprehensive details.

• Collaborated with developers to understand root causes of issues and retested applications after fixes were implemented.

• Provided feedback on overall user experience, suggesting improvements to make the application more engaging and educational.

Quality Engineer - Salesforce (ManpowerGroup) August 2021 – August 2023

• Participated in an Agile environment as a Mobile Compatibility Team member.

• Tested Salesforce applications on web and mobile platforms, ensuring functionality and performance.

• Conducted comprehensive manual testing of native iOS and Android applications.

• Contributed to Mobile cloud, specifically in SApp, Publisher, and Platform SSDK.

• Developed and executed regression test suites, including patch testing for weekly builds.

• Performed thorough web testing of new and evolving features for functionality, UI, accessibility, and end-to-end validation.

• Created automated test scripts using Selenium to improve efficiency and test coverage for the Salesforce application.

• Create and execute SQL queries to validate data transformations and calculations, perform data verification by comparing expected and actual results, and identify/log defects in the defect tracking system

• Worked with Workbench for API interactions and verification.

• Guided colleagues and new team members on testing processes and best practices.

• Utilized tools like Charles, Android Studio, XCode, and ADB for testing and debugging. Quality Assurance Engineer - Facebook (HCL America) April 2019 – September 2020

• Ensured top-quality, error-free Facebook Portal touch devices distribution to end-users.

• Collaborated with the AR/AI design team, contributing to AR experience strategy.

• Engaged in dogfooding VR products, particularly Meta Quest.

• Developed comprehensive test plans and test cases for new feature testing on Facebook portal devices.

• Identified and addressed issues across multiple releases in collaboration with architects/product teams.

• Facilitated collaboration with cross-functional AR teams and other stakeholders.

• Provided remote QA support through coordination with offshore teams.

• Conducted comprehensive manual testing of native Android applications. QA Analyst - InfomatrixGlobal Inc March 2018 – February 2019

• Assumed a pivotal role in the Mobile/Web QA team.

• Assessed usability, GUI, navigation, and performance of the WEB GUI component.

• Conducted rigorous testing on Android and iOS mobile applications using Android Studio, ADB, and XCode.

• Create and execute SQL queries to validate data transformations and calculations, perform data verification by comparing expected and actual results, and identify/log defects in the defect tracking system

• Implemented diverse functional and non-functional testing methodologies.

• Performed application testing across multiple browsers and versions.

• Analyzed requirement documents, formulated test cases, and compiled comprehensive bug reports.

• Contributed to bug verification, tracking, and facilitated communication among QA team members and developers.

• Engaged in UI, functional, and regression testing of customized Salesforce features.

• Tested CRM-based applications on web and mobile platforms.

• Created user accounts, roles, profiles, and automated workflows.

• Prepared thorough test data to validate report functionality. Production Support Engineer - Hofinsoft Technologies Pvt. Ltd July 2012 – December 2013

• Offered specialized support for the Navision database of ABP Nederland.

• Crafted UI forms for tasks such as invoices and billing.

• Generated backend reports using SQL.

• Played a pivotal role in upgrading Forms & Reports from Microsoft Dynamics Navision 2009 R2 to RTC.

Education

• BE-Bachelor of Engineering in Computer Science (2007-2011), Anna University, India Certifications

• Certified Salesforce Administrator (License no 17343719) - 2017

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