Customer Service Representative
Resume:
Yolandar Hilliard
Retention Specialist (SME) (Back up team supervisor/Lead) - CenturyLink
*******@*****.***
Tarboro, NC 27886
Summary
An experienced Customer Service Representative highly organized and can multi-task in a fast paced work environment. Resourceful, adaptable and a goal-oriented professional with good decision-making skills. Can produce innovative ideas and execute accordingly.
Work experience
General Manager
McDonalds - Rocky Mount, NC
May 2023 to Present
Responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness.
Department Manager
Mcdonalds - Tarboro, NC
May 2021 to May 2023
Assisted with the hiring process of qualified candidates
Initiated and coordinated staff training with crew trainers
Led a team daily to to facilitate a positive work environment focused on quality and the highest
levels of customer service
Handled and managed customer complaints
Helped maintain records for health and safety
Retention Specialist (SME) (Back up team supervisor/Lead)
CenturyLink - Tarboro, NC
May 2013 to May 2021
Tarboro
Provide Inbound Customer Service and Support, Assisted clients with service or billing matters and encourage customers to purchase products and services.
Maintaining quality of service through quality assurance
Able to perform multi-tasking
Provide clients with detailed information
Successful in SME position by helping our new hire agents to be successful in their new career.
Help with making successful team members
Assistant Manager
McDonalds - Rocky Mount, NC
June 2008 to October 2013
Conducted regular meetings with crew to ensure organizational and operational efficiency
Scheduled crew working hours and shift rotation
Handled customer queries or complaints regarding food quality and service
Oversee employees to make sure they deliver the best service
Interview candidates for staffing in restaurant, Conduct evaluations on agents.
Supervise the inventory of supplies and restaurant equipment, Able to identify any problems and provide solutions.
Education
High School Diploma
Tarboro High School - Tarboro, NC
1998
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