Human Resources Data Entry

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Gabriella Garcia-Ely

https://www.linkedin.com/in/gabriella-ely-36ba321a2/

614-***-**** ************@*****.*** Columbus, Ohio, 43215 Dedicated RCA Specialist with a proven record of enhancing system processes and driving performance metrics, as evidenced at U.S. Bank. Expertise in data processing and compliance analysis is complemented by a strong ability to solve complex problems, maintain accurate documentation, and support cross-functional collaboration. WORK EXPERIENCE

RCA SPECIALIST

U.S. Bank

Columbus, OH

January 2024 - Present

• Collaborates closely with fellow analysts and Outreach teams to ensure information has been verified and documented accurately

• Reviews dashboards in Tableau to track performance metrics and manage daily workload

• Analyzes and conducts research for 30+ KYC Cases per day, maintaining customer information and ensuring data compliance HUMAN RESOURCES OPERATIONS ANALYST

Huntington National Bank

Columbus, OH

July 2022 - December 2023

• Helped design, document, and maintain system processes in ServiceNow, Workday, and other information systems

• Managed data collection projects from conception through implementation

• Identified ongoing issues and initiated actions for resolution for 20+ Human Resources cases per day SUPPORT STAFF MEMBER

Newcomer Northeast Chapel

Columbus, OH

October 2019 - March 2022

• Answered and directed phone calls to requested staff, taking messages for unavailable personnel

• Provided excellent customer service, responding to inquiries and resolving complaints in a timely manner

• Performed administrative tasks such as data entry, filing paperwork, and creating reports for 10+ clients per shift EDUCATION

BACHELOR OF ARTS (B.A.) IN CRIMINOLOGY AND SOCIOLOGY AS A DUAL DEGREE Ohio State University, Columbus, OH

SKILLS

• Computer Proficiency • Adaptability

• Risk Mitigation • Data Research and Validation

• Documentation and Reporting • Communication

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